FreeScout is an open-source helpdesk and ticketing system that is written in PHP. It allows organizations to easily manage their customer interactions and support requests. In this tutorial, we will walk you through the process of installing FreeScout on Alpine Linux Latest.
Before we begin with the installation, make sure you have the following prerequisites installed on your system:
The first step is to install some required packages and dependencies. Open terminal and run the following command:
sudo apk update
sudo apk add wget unzip curl zip nginx php7 php7-fpm php7-mysqlnd php7-ctype php7-curl php7-dom php7-gd php7-iconv php7-json php7-mbstring php7-opcache php7-posix php7-simplexml php7-session php7-xml php7-zip php7-zlib mariadb mariadb-client mariadb-server-utils
This command will update all the packages on your system and install the required packages for our installation.
Before we proceed with the installation, we need to create a MySQL database for FreeScout. Run the following command to log in to the MySQL shell:
mysql -u root -p
Next, run the following command to create a new MySQL database:
CREATE DATABASE `freescout_db` DEFAULT CHARACTER SET utf8 COLLATE utf8_general_ci;
Finally, create a new MySQL user and grant all privileges to the freescout_db database.
CREATE USER 'freescoutuser'@'localhost' IDENTIFIED BY 'password';
GRANT ALL PRIVILEGES ON freescout_db.* TO 'freescoutuser'@'localhost';
FLUSH PRIVILEGES;
EXIT;
To download and install FreeScout, run the following commands in your terminal:
wget https://github.com/freescout-helpdesk/freescout/releases/download/v1.4.1/freescout-1.4.1.zip
sudo unzip freescout-1.4.1.zip -d /var/www/
sudo mv /var/www/freescout /var/www/helpdesk
These commands will download the latest version of FreeScout and extract it to /var/www/ directory. Next, move the extracted FreeScout directory to /var/www/helpdesk
In this step, we will configure Nginx to serve the FreeScout application. Run the following command to create a new Nginx configuration file:
sudo nano /etc/nginx/conf.d/freescout.conf
Add the following configuration to the file:
server {
listen 80;
server_name example.com; # Replace with your domain name
root /var/www/helpdesk;
index index.php;
location / {
try_files $uri $uri/ /index.php?$query_string;
}
location = /favicon.ico { log_not_found off; access_log off; }
location = /robots.txt { log_not_found off; access_log off; }
location ~* \.php$ {
fastcgi_pass unix:/run/php/php7.3-fpm.sock;
fastcgi_index index.php;
fastcgi_param SCRIPT_FILENAME $document_root$fastcgi_script_name;
include fastcgi_params;
}
}
Make sure to update the server_name variable with your domain name. Save and close the file.
Next, run the following command to test the Nginx configuration:
sudo nginx -t
If the configuration is successful, restart the Nginx service:
sudo service nginx restart
To configure FreeScout, open a web browser and go to the http://your_domain_name/install URL. You should see the FreeScout installation page.
Follow the installation wizard and enter the database details that we created earlier.
After completing the installation wizard, delete the install directory.
sudo rm -rf /var/www/helpdesk/install
You have successfully installed and configured FreeScout on Alpine Linux Latest. You can now use FreeScout to manage your customer interactions and support requests.
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