Request Tracker is an open-source ticketing system for issue tracking, helpdesk support, and workflow management. In this tutorial, you will learn how to install Request Tracker on Alpine Linux Latest.
First, update the package repository by running the following command:
apk update
Next, install the Apache web server by running the following command:
apk add apache2
After installing Apache, enable it to start at boot:
rc-update add apache2
Start the Apache web server using the following command:
rc-service apache2 start
Request Tracker is available in the Alpine Linux repository. To install it, run the following command:
apk add request-tracker
By default, Request Tracker uses SQLite for its database. If you prefer to use a different database, you can install the corresponding package and configure it in RT.
Next, configure Request Tracker by creating a new configuration file:
cp /etc/request-tracker3/RT_Config.pm /etc/request-tracker3/RT_SiteConfig.pm
Edit the new configuration file with your favorite text editor:
nano /etc/request-tracker3/RT_SiteConfig.pm
Look for the following section:
# Set $WebBaseURL to fix the url RT will use to refer to itself.
# This is very important for generating correct links to images/css/js,
# and making sure that redirects are handled correctly.
Set($WebBaseURL , "http://localhost");
Change the value of $WebBaseURL to the URL of your server. For example:
Set($WebBaseURL , "http://example.com");
Save the file and exit.
After configuring Request Tracker, restart Apache to make sure the changes take effect:
rc-service apache2 restart
You can now access Request Tracker by visiting the URL of your server in a web browser. The default login credentials are:
After logging in for the first time, you should change the password for the root account.
That's it! You have successfully installed and configured Request Tracker on Alpine Linux Latest.
If you want to self-host in an easy, hands free way, need an external IP address, or simply want your data in your own hands, give IPv6.rs a try!
