osTicket is an open-source ticketing system widely used by businesses to manage customer inquiries and support requests. In this tutorial, we will walk you through the installation process of osTicket on Alpine Linux Latest.
Before we start, you will need:
First, update the package lists and then install the Apache web server and PHP on the Alpine Linux.
sudo apk update
sudo apk add apache2 php php-cli php-apache2 php-mysqli php-json php-intl php-xml php-openssl php-mbstring php-zip php-gd
After installation, start and enable the Apache service on Alpine Linux:
sudo rc-update add apache2 default
sudo service apache2 start
To install MariaDB, run the following command:
sudo apk add mariadb mariadb-client
After installation, start and enable the MariaDB service:
sudo rc-update add mariadb default
sudo service mariadb start
Now, secure the MariaDB installation by running the following command:
sudo mysql_secure_installation
During the setup process, you will be asked a few questions, follow the prompts to set up a root password and other security settings.
To create a new database, login to the MySQL shell:
sudo mysql -u root -p
Once inside the shell, create a new database:
CREATE DATABASE osticket;
Next, create a new user and password for osTicket:
CREATE USER 'osticketuser'@'localhost' IDENTIFIED BY 'your_password_here';
Then, grant required permissions to the user by running:
GRANT ALL PRIVILEGES ON osticket.* TO 'osticketuser'@'localhost';
And finally, refresh the MySQL privileges:
FLUSH PRIVILEGES;
Exit the MySQL shell:
exit;
Download and extract the latest osTicket package:
wget https://github.com/osTicket/osTicket/archive/v1.14.0.zip
unzip v1.14.0.zip
Move the extracted folder to the Apache document root directory:
sudo mv osTicket-1.14.0 /var/www/osticket
To start the installation process, navigate to the osTicket directory:
cd /var/www/osticket/upload
Rename the include/ost-sampleconfig.php file to include/ost-config.php and edit it with your MySQL/MariaDB database details:
sudo cp include/ost-sampleconfig.php include/ost-config.php
sudo nano include/ost-config.php
Update the following lines with your database details:
define('DBHOSTNAME', 'localhost');
define('DBNAME', 'osticket');
define('DBUSERNAME', 'osticketuser');
define('DBPASSWORD', 'your_password_here');
Save and exit the file.
Now, set the correct ownership and file permissions for the osTicket directory:
sudo chown -R apache:apache /var/www/osticket
sudo chmod -R 755 /var/www/osticket
Finally, restart the Apache service:
sudo service apache2 restart
Open your web browser and navigate to http://your_server_IP_or_domain/osticket/upload/setup/ to start the osTicket installation process. Follow the prompts to complete the setup, and don't forget to remove the /upload/setup/ from the URL after the installation is complete.
Congratulations! You have successfully installed osTicket on Alpine Linux Latest. You can now start using osTicket to manage your customer inquiries and support requests.
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