OpenSupports is an open-source support ticket system. It is easy to use and provides a clean interface. In this tutorial, we will go through the process of installing OpenSupports on Arch Linux.
Before installing OpenSupports, there are some prerequisites that need to be fulfilled.
First, let's update the Arch Linux package lists and upgrade the system to the latest version.
sudo pacman -Syu
OpenSupports requires a web server to run. We will use Apache web server. Install it using the following command.
sudo pacman -S apache
Start the Apache webserver and enable it to start automatically on system boot.
sudo systemctl start httpd.service
sudo systemctl enable httpd.service
OpenSupports requires PHP 7 or later to be installed. Install PHP and its extensions by running the following command.
sudo pacman -S php php-apache
OpenSupports requires a database to store its data. We will use the MySQL server. Install the MySQL server using the following command.
sudo pacman -S mysql
Start the MySQL server and enable it to start automatically on system boot.
sudo systemctl start mysqld.service
sudo systemctl enable mysqld.service
Log in to the MySQL server.
sudo mysql -u root -p
Create a new MySQL database and user for OpenSupports.
CREATE DATABASE opensupports;
CREATE USER 'opensupports_user'@'localhost' IDENTIFIED BY 'password';
GRANT ALL PRIVILEGES ON opensupports.* TO 'opensupports_user'@'localhost';
FLUSH PRIVILEGES;
QUIT
Replace "password" with the actual password you want to use for the OpenSupports user.
Download the latest version of OpenSupports from the official website https://www.opensupports.com/download/ and extract it to the web server's document root.
cd /srv/http/
sudo wget https://www.opensupports.com/downloads/OpenSupports-latest.zip
sudo unzip OpenSupports-latest.zip
sudo mv OpenSupports /srv/http/opensupports
Set the correct permissions for the OpenSupports directory.
sudo chown -R http:http /srv/http/opensupports
sudo chmod -R 755 /srv/http/opensupports
Open the OpenSupports configuration file located at /srv/http/opensupports/includes/config.php in your favorite text editor.
sudo nano /srv/http/opensupports/includes/config.php
Edit the following lines to reflect your MySQL database credentials.
define('DB_HOSTNAME', 'localhost');
define('DB_USERNAME', 'opensupports_user');
define('DB_PASSWORD', 'password');
define('DB_DATABASE', 'opensupports');
Replace "password" with the actual password you set for the OpenSupports user.
Save and close the file.
Create a new virtual host file for OpenSupports.
sudo nano /etc/httpd/conf/opensupports.conf
Add the following lines to the file.
<VirtualHost *:80>
ServerAdmin admin@example.com
ServerName opensupports.example.com
DocumentRoot /srv/http/opensupports
<Directory "/srv/http/opensupports">
Options Indexes FollowSymLinks MultiViews
AllowOverride All
Order allow,deny
Allow from all
</Directory>
ErrorLog /var/log/httpd/opensupports_error.log
CustomLog /var/log/httpd/opensupports_access.log combined
</VirtualHost>
Replace "admin@example.com" and "opensupports.example.com" with your actual email and domain name.
Save and close the file.
Reload the Apache configuration.
sudo systemctl restart httpd.service
OpenSupports should now be accessible by visiting the domain name you used in the virtual host configuration.
http://opensupports.example.com
You should be able to create a new account and start using OpenSupports.
In this tutorial, we have gone through the process of installing OpenSupports on Arch Linux. By following the above steps, you should now have a fully functional OpenSupports installation on your Arch Linux server.
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