Zammad is an open-source web-based ticketing system with a lot of features such as email communication, knowledge base integration, and reporting. In this tutorial, we will learn how to install Zammad on an Arch Linux system.
Before we start installing Zammad, let's update the system to the latest packages:
sudo pacman -Syu
Zammad has several dependencies that need to be installed first:
sudo pacman -S git make gcc postgresql redis nodejs npm
Zammad requires Ruby to function correctly, and RVM is a tool that enables an easy way of installing, managing and upgrading Ruby versions. To install RVM, use the following commands:
gpg --keyserver hkp://pool.sks-keyservers.net --recv-keys 409B6B1796C275462A1703113804BB82D39DC0E3 7D2BAF1CF37B13E2069D6956105BD0E739499BDB
\curl -sSL https://get.rvm.io | bash -s stable
Note: The first command is used to retrieve the RVM public keys.
After installing RVM, let's use it to install Ruby:
rvm install 2.7.0
rvm --default use 2.7.0
We will download and configure Zammad from the official GitHub repository. Run the following commands:
git clone https://github.com/zammad/zammad.git
cd zammad
git checkout v3.3.0
bundle install --without test development
RAILS_ENV=production rake db:create
RAILS_ENV=production rake db:migrate
RAILS_ENV=production rake db:seed
After the previous steps, the database schema should be created, and the initial seed data should be loaded.
Zammad uses Redis as a cache and for background processing. To enable Redis, we need to edit the configuration file:
sudo nano /etc/redis.conf
Locate the following line:
# requirepass foobared
Uncomment it and replace foobared with a strong password.
requirepass newpassword
Save and close the file.
Now that Redis is configured, let's start it:
sudo systemctl enable redis
sudo systemctl start redis
Next, start Zammad:
RAILS_ENV=production rails s
If everything is configured correctly, you should be able to access Zammad by browsing to http://localhost:3000 on your web browser.
In this guide, we learned how to install Zammad on an Arch Linux system, including its dependencies and database. We also configured Redis and started the Zammad application. Now you are ready to use Zammad, a powerful open-source helpdesk software with lots of features.
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