osTicket is a popular open-source help desk and ticketing system for customer support. In this tutorial, we will guide you on how to install osTicket on Arch Linux.
Before proceeding with the osTicket installation, it's best to update your system first. Run the following command to update your system packages:
sudo pacman -Syu
osTicket requires some packages to be installed on your system. Run the following command to install the necessary dependencies:
sudo pacman -S base-devel mariadb mariadb-clients apache php php-apache php-gd php-intl php-ldap php-mcrypt
osTicket requires a database server to store its data. We will be using MariaDB as the database server. Install MariaDB by running the following command:
sudo pacman -S mariadb
Once the installation completes, start the MariaDB service and enable it to start on system boot:
sudo systemctl start mariadb
sudo systemctl enable mariadb
Next, run the following command to secure your MariaDB installation:
sudo mysql_secure_installation
To create the osTicket database, log in to your MariaDB server by running the following command:
sudo mysql -u root -p
Enter your MariaDB root user's password when prompted, and then run the following commands:
CREATE DATABASE osticketdb;
CREATE USER 'osticketuser'@'localhost' IDENTIFIED BY 'your-password';
GRANT ALL PRIVILEGES ON osticketdb.* TO 'osticketuser'@'localhost' IDENTIFIED BY 'your-password';
FLUSH PRIVILEGES;
exit
Replace your-password with your preferred database password.
Download the latest version of osTicket from the official website:
wget https://github.com/osTicket/osTicket/releases/download/v1.15.3/osTicket-v1.15.3.zip
Extract the downloaded zip file:
unzip osTicket-v1.15.3.zip -d /var/www/html/
Rename the extracted directory:
mv /var/www/html/upload /var/www/html/osticket
Create a new Apache virtual host configuration file:
sudo nano /etc/httpd/conf/extra/osticket.conf
Add the following content to the file:
<VirtualHost *:80>
ServerName your-domain.com
ServerAdmin admin@your-domain.com
DocumentRoot /var/www/html/osticket
<Directory /var/www/html/osticket>
Options Indexes FollowSymLinks MultiViews
AllowOverride All
Require all granted
</Directory>
ErrorLog /var/log/httpd/osticket-error.log
CustomLog /var/log/httpd/osticket-access.log combined
</VirtualHost>
Replace your-domain.com with your own domain name.
Save and exit the file.
Activate the new virtual host configuration file:
sudo ln -s /etc/httpd/conf/extra/osticket.conf /etc/httpd/conf-enabled/
Restart the Apache service to apply the changes:
sudo systemctl restart httpd
Open your web browser and navigate to your osTicket installation URL:
http://your-domain.com/setup/
Replace your-domain.com with your own domain name.
Follow the on-screen instructions to complete the installation process.
During the installation process, enter the following database settings:
Database Type: MySQL/MariaDB
Database Host: localhost
Database Name: osticketdb
Database Username: osticketuser
Database Password: your-password
Replace your-password with your database password.
After the installation completes successfully, delete the setup directory:
sudo rm -rf /var/www/html/osticket/setup
Congratulations! You have successfully installed osTicket on Arch Linux.
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Alternatively, for the best virtual desktop, try Shells!
