OTOBNO is an open-source and free Ticket system software. It enables companies and organizations to keep track of customer inquiries and support requests. It is easy to install and can be deployed on-premises or in the cloud. In this tutorial, we will walk you through the steps to install OTOBO on Clear Linux Latest.
Before starting the installation of OTOBO, make sure you have the following prerequisites:
The first step is to update your system to the latest version. Open the terminal and type in the following command:
sudo swupd update
This command will download and install all the latest updates for your system. It may take a few minutes to complete.
OTOBNO requires some dependencies to be installed on your system. Use the following command to install them:
sudo swupd bundle-add devpkg-openssl devpkg-gdbm perl
This command will install the OpenSSL development package, GNU Debugger Memory Utilities package, and the Perl programming language.
You can download the OTOBO package from its official website or use the following command to download it using the wget command:
wget https://download.otobo.de/otobo-10.0.3.tar.bz2
This command will download the latest version of OTOBO.
Use the following command to extract the downloaded package:
tar -xvf otobo-10.0.3.tar.bz2
This command will extract the package files in the current directory.
Next, navigate to the extracted package directory with the following command:
cd otobo-10.0.3/
Then, run the following command to install OTOBO:
sudo bin/otobo.CheckModules.pl
This command will check if all the required modules are installed or not. If any module is missing, it will notify you.
Next, use the following command to install OTOBO:
sudo bin/otobo.SetPermissions.pl --web-group=www --otrs-user=otobo --otrs-group=www
This command will set the required permissions for the OTOBO installation directory.
Finally, use the following command to start the OTOBO service:
sudo bin/otobo.Start.sh
This command will start the OTOBO service.
OTOBNO installation is now complete. You can access OTOBO’s web interface by opening your web browser and visiting http://localhost/otobo/.
You can login to OTOBO by using the following credentials:
Username: root@localhost Password: pass
In this tutorial, we have shown you how to install OTOBO on Clear Linux Latest. OTOBO offers a user-friendly interface and is an excellent solution for managing customer support requests.
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