OpenSupports is a free open-source ticketing system that helps businesses and organizations manage customer support services effectively. In this tutorial, you are going to learn how to install OpenSupports on Clear Linux Latest.
Log in to your Clear Linux Latest server via SSH using the terminal or any other SSH client tool of your choice.
ssh username@server_ip_address
Before you can install OpenSupports, you need to install some necessary dependencies. Run the following command:
sudo swupd bundle-add lamp-server
At this point, you have everything needed to install OpenSupports. Download the latest version of OpenSupports software from Github.com.
wget https://github.com/opensupports/opensupports/releases/download/v4.3.1/opensupports-v4.3.1.zip
Next, extract the downloaded archive on your Clear Linux instance with the following command:
unzip opensupports-v4.3.1.zip
Then, move the extracted directory to your web server root directory.
sudo mv opensupports /usr/share/nginx/html/
Change the ownership of the OpenSupports directory to the web server user.
sudo chown -R www-data:www-data /usr/share/nginx/html/opensupports
After installing and configuring a web server on your Clear Linux instance, you need to create a database to store OpenSupports data.
Log in to the MySQL server as a root user.
sudo mysql -u root
Create a new database for OpenSupports.
CREATE DATABASE `opensupports` DEFAULT CHARACTER SET utf8 COLLATE utf8_general_ci;
Create a new user and grant this user all privileges on the opensupports database.
CREATE USER 'opensupports_user'@'localhost' IDENTIFIED BY 'your_password';
GRANT ALL PRIVILEGES ON `opensupports`.* TO 'opensupports_user'@'localhost';
FLUSH PRIVILEGES;
Make sure to replace your_password with a strong password of your choice.
Exit from the MySQL shell.
exit;
OpenSupports requires some configuration changes to work correctly.
Copy the config.sample.php file to a new configuration file named config.php.
cp /usr/share/nginx/html/opensupports/config.sample.php /usr/share/nginx/html/opensupports/config.php
Edit the configuration file config.php and update the following settings:
$config['mysql_hostname'] = 'localhost';
$config['mysql_database'] = 'opensupports';
$config['mysql_username'] = 'opensupports_user';
$config['mysql_password'] = 'your_password';
Your OpenSupports installation is now ready for testing. Open a web browser and enter your Clear Linux instance hostname or IP address followed by /opensupports.
http://your_server_ip_address/opensupports
The OpenSupports installer will load, and you can follow the onscreen instructions to complete the installation process.
That's it! You have installed OpenSupports on your Clear Linux Latest instance. You can now start using this powerful ticketing system to manage customer support requests.
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