Request Tracker is a popular open-source ticket-tracking system that helps organizations manage their customer support inquiries, bug reports, and other issues. In this tutorial, we'll show you how to install Request Tracker on Clear Linux Latest.
Before you start, make sure you have the following:
First, update your Clear Linux system to ensure you have the latest packages:
sudo swupd update
To install Request Tracker, you need to install some additional packages. Use the dnf package manager to install these packages:
sudo swupd bundle-add perl-basic mysql
sudo dnf install httpd mod_ssl perl perl-core perl-devel \
perl-DBD-MySQL perl-DBI perl-IPC-Run \
perl-Module-Load-Conditional perl-Module-Refresh \
perl-Object-InsideOut perl-YAML-Tiny uuid-perl
Next, download the latest version of Request Tracker using the following command:
sudo curl -L https://download.bestpractical.com/pub/rt/release/rt.tar.gz -o rt.tar.gz
Once downloaded, extract the tarball using the following command:
sudo tar -xzf rt.tar.gz
Once the tarball is extracted, run the following command to complete the installation:
cd rt-*
sudo ./configure --with-web-user=apache --with-web-group=apache
sudo make install
This will install Request Tracker on your Clear Linux system.
To configure Request Tracker, you need to create a new MySQL database and user.
Log in to the MySQL database shell with the following command:
sudo mysql -u root -p
Once logged in, create a new database, user, and grant permissions using the following commands:
CREATE DATABASE rt5;
CREATE USER 'rtuser'@'localhost' IDENTIFIED BY 'password';
GRANT ALL PRIVILEGES ON rt5.* TO 'rtuser'@'localhost';
FLUSH PRIVILEGES;
exit
Next, edit the RT_SiteConfig.pm file to configure Request Tracker:
sudo nano /opt/rt5/etc/RT_SiteConfig.pm
Edit the following lines to match your MySQL database and user information:
Set($DatabaseUser , 'rtuser');
Set($DatabasePassword , 'password');
Set($DatabaseName , 'rt5');
Save and close the file.
Finally, start your web server (Apache or Nginx) and enable the Request Tracker service:
sudo systemctl start httpd.service
sudo systemctl enable httpd.service
Congratulations! You have successfully installed Request Tracker on Clear Linux Latest. You can now access Request Tracker by navigating to your server's IP address or domain name in your web browser.
If you want to self-host in an easy, hands free way, need an external IP address, or simply want your data in your own hands, give IPv6.rs a try!
Alternatively, for the best virtual desktop, try Shells!
