Zammad is an open-source helpdesk and ticketing system that can be installed on Clear Linux. In this tutorial, we will go through the steps necessary to install Zammad on Clear Linux.
Before we delve into installing Zammad, first let’s install the required packages that we will need during the installation process.
sudo swupd bundle-add package-utils devpkg-libicu devpkg-libressl devpkg-libicu-dev devpkg-postgresql libpq-dev postgresql postgresql-contrib
Zammad is built with Ruby, so we need to install the correct version of Ruby to run Zammad.
sudo swupd bundle-add ruby-basic
After installing Ruby, make sure that the correct version is being used by running:
ruby -v
Zammad requires Elasticsearch to search and index data. To install Elasticsearch, run:
sudo wget -qO - https://artifacts.elastic.co/GPG-KEY-elasticsearch | sudo apt-key add -
echo "deb https://artifacts.elastic.co/packages/oss-7.x/apt stable main" | sudo tee -a /etc/apt/sources.list.d/elastic-7.x.list
sudo apt update
sudo apt install elasticsearch-oss
sudo systemctl enable elasticsearch.service
sudo systemctl start elasticsearch.service
Now, we can move onto the installation of Zammad itself. Run the following commands to install Zammad:
sudo curl -sS https://dl.packager.io/srv/zammad/zammad/stable/installer/clearlinux.sh | sudo bash
This will take some time to install, so grab yourself a cup of coffee!
Once the installation is complete, we need to set up some default settings for Zammad. Run the following command:
sudo zammad run rake db:create && rails r "Setting.set('es_url', 'http://localhost:9200')"
Finally, we need to start the Zammad service to ensure that Zammad is up and running. Run the following command:
sudo systemctl start zammad.service
Zammad should now be installed and running on Clear Linux. You should now be able to access Zammad by visiting http://localhost:3000 in your web browser. If you encounter any issues during the installation process, kindly refer to the official documentation or seek assistance from the Zammad community.
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