osTicket is a popular open-source helpdesk and support ticket system. This tutorial will guide you through the steps of installing osTicket on Clear Linux Latest.
Before installing osTicket, you need to complete the following prerequisites:
osTicket is available for download on the official website: https://osticket.com/. Download the latest osTicket version.
wget https://osticket.com/sites/default/files/download/osTicket-v1.15.2.zip
After the download is completed, unzip the osTicket archive.
unzip osTicket-v1.15.2.zip -d /var/www/html/osticket
osTicket requires the Apache web server to run. Open the Apache configuration file /etc/httpd/conf/httpd.conf using nano.
nano /etc/httpd/conf/httpd.conf
Add the following lines at the end of the file to create a virtual host for osTicket.
<VirtualHost *:80>
ServerAdmin admin@example.com
DocumentRoot "/var/www/html/osticket/upload"
ServerName example.com
<Directory "/var/www/html/osticket/upload">
Options Indexes FollowSymLinks
AllowOverride All
Require all granted
</Directory>
ErrorLog "/var/log/httpd/mydomain.com-error_log"
CustomLog "/var/log/httpd/mydomain.com-access_log" combined
</VirtualHost>
Replace admin@example.com with your own email address and example.com with your domain name. Save and close the file.
Restart the Apache service.
systemctl restart httpd
osTicket requires a MySQL database to store ticket data. Log in to MySQL as the root user.
mysql -u root -p
Create a new database and user for osTicket.
CREATE DATABASE osticket_db;
CREATE USER 'osticket_user'@'localhost' IDENTIFIED BY 'password';
GRANT ALL PRIVILEGES ON osticket_db.* TO 'osticket_user'@'localhost';
FLUSH PRIVILEGES;
exit
Replace osticket_db with your desired database name, osticket_user with your desired username, and password with your desired password.
Navigate to your osTicket installation on your web browser. Enter your database credentials and click on the Install button.
Complete the installation by entering your admin login details, email configuration, and default ticket settings.
Once installation is completed, remove the /var/www/html/osticket/scripts directory for security reasons.
Congratulations! You have successfully installed osTicket on Clear Linux Latest. You can now create tickets, track ticket progress, and manage user support queries.
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