osTicket is an open-source customer support ticketing system that is widely used by businesses and organizations to manage customer requests and inquiries. In this tutorial, we will explain how to install osTicket on the latest version of Debian.
Before you begin, you need to have the following:
First, you need to install some required PHP modules for osTicket to work properly. You can install these modules by running the following command:
sudo apt-get install php7.4-imap php7.4-xml php7.4-mbstring php7.4-gd
Next, you need to download osTicket from the official website. You can use the following command to download the latest version of osTicket:
wget https://github.com/osTicket/osTicket/releases/download/v1.15.3/osTicket-v1.15.3.zip
Once the download is complete, extract the zip file using the following command:
sudo apt-get install unzip
sudo unzip osTicket-v1.15.3.zip -d /var/www/
This will extract the osTicket files into the /var/www/ directory.
Before you can install osTicket, you need to create a MySQL database and user for osTicket. You can do this by running the following commands:
sudo mysql -u root -p
CREATE DATABASE osticket;
CREATE USER 'osticketuser'@'localhost' IDENTIFIED BY 'password';
GRANT ALL PRIVILEGES ON osticket.* TO 'osticketuser'@'localhost';
FLUSH PRIVILEGES;
exit;
Replace osticketuser with your desired username and password with your desired password.
Now it's time to configure osTicket to use the MySQL database you just created. You need to edit the ost-config.php file located in the /var/www/upload/include/ directory:
sudo nano /var/www/upload/include/ost-config.php
Find the following lines and replace them with your MySQL database details:
define('DBTYPE', 'mysql');
define('DBHOST', 'localhost');
define('DBNAME', 'osticket');
define('DBUSER', 'osticketuser');
define('DBPASS', 'password');
Save the file and exit the editor.
You need to set the correct permissions for osTicket to work properly. You can do this by running the following commands:
sudo chown -R www-data:www-data /var/www/upload/
sudo chmod -R 755 /var/www/upload/
Now you can access osTicket by opening a web browser and navigating to http://your-server-ip/upload/setup/.
Follow the on-screen instructions to complete the installation. Once the installation is complete, you can access osTicket by navigating to http://your-server-ip/upload/.
Congratulations! You have successfully installed osTicket on Debian Latest. You can now start managing your customer support tickets using osTicket.
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