OTobo is an open-source ticket system with the abilities of a full-stack platform. It can be used for managing customer queries, managing internal support tickets, and tracking your customers' interactions. Here's how you can install it on your latest version of elementary OS:
Before installing OTPBO, it is always a good idea to update your system's packages to their latest versions:
sudo apt update && sudo apt upgrade
OTobo needs several packages to run on your Linux machine. You can install all the dependencies with the following command:
sudo apt install apache2 mysql-server libapache2-mod-perl2 libdbd-mysql-perl libtimedate-perl libnet-dns-perl libnet-ldap-perl libio-socket-ssl-perl libpdf-api2-perl libdbd-mysql-perl libapache-dbi-perl libsoap-lite-perl libtext-csv-xs-perl libjson-xs-perl libapache2-mod-perl2-dev libmail-imapclient-perl libgd-text-perl liblist-moreutils-perl libimage-magick-perl libcrypt-eksblowfish-perl libcrypt-ssleay-perl libcrypt-x509-perl libcrypt-cbc-perl libcrypt-cbc-perl libtemplate-perl libcrypt-blowfish-perl libapache-session-browseable-perl libcpan-meta-perl libcrypt-cbc-perl
OTobo requires Elasticsearch to run. You can download the Elasticsearch package from their official website:
wget https://artifacts.elastic.co/downloads/elasticsearch/elasticsearch-7.8.1-amd64.deb
Install the package by running the following command:
sudo dpkg -i elasticsearch-7.8.1-amd64.deb
Start and enable Elasticsearch service:
sudo systemctl enable elasticsearch
sudo systemctl start elasticsearch
Now, download the latest version of OTobo from their official website:
wget https://otobo.de/download/otobo-latest.tgz
Extract the downloaded package to the directory where you want to install OTobo:
sudo tar -xzvf otobo-latest.tgz -C /opt/
OTobo needs a MySQL database to store its data. Use the following command to create a new OTobo database:
mysql -u root -p
Enter password:
mysql> CREATE DATABASE otobo_db;
mysql> CREATE USER 'otobo_user'@'localhost' IDENTIFIED BY 'password';
mysql> GRANT ALL ON otobo_db.* TO 'otobo_user'@'localhost';
mysql> FLUSH PRIVILEGES;
mysql> exit;
Replace otobo_db, otobo_user, and password with your desired database, username, and password.
Navigate to the OTobo directory, and run the bin/otobo.Console.pl script to configure OTobo:
cd /opt/`otobo-latest/`
sudo bin/otobo.Console.pl
You will be prompted to provide your MySQL database details like hostname, database name, username, and password.
Start the Apache and OTobo services:
sudo systemctl start apache2
sudo bin/otobo.start.pl
You can now access OTobo on your web browser by typing your server's IP address or domain name:
http://<your-server-ip>/otobo/
That's it! You should now have a working installation of OTobo on your Elementary OS machine. You can log in to the OTobo dashboard using the information you have provided during the configuration step. From there, you can start using OTobo to manage your customer support queries.
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