OpenSupports is an open-source ticketing and customer support system that allows you to manage customer inquiries, track progress, and keep your customers updated. In this tutorial, we will show you how to install OpenSupports on your Elementary OS latest.
Before we begin, ensure that your system meets the following requirements:
To install the required packages, use the following commands:
sudo apt-get update
sudo apt-get install apache2 php7.4 php7.4-mysql mysql-server
After installation, start the Apache server and MySQL service, and verify the status using the following commands:
sudo systemctl start apache2
sudo systemctl start mysql
sudo systemctl status apache2
sudo systemctl status mysql
We'll create a new MySQL database named opensupports and a new user named opensupportuser. Run the following command:
sudo mysql -u root -p
Enter the MySQL root password, and then execute the following commands to create a new database, a new user, and grant all privileges to the new user:
CREATE DATABASE opensupports;
GRANT ALL PRIVILEGES ON opensupports.* TO 'opensupportuser'@'localhost' IDENTIFIED BY 'password';
FLUSH PRIVILEGES;
Ensure to replace password in the command above with your preferred secured password.
Navigate to the web directory using the following command:
cd /var/www/html
Then, download the latest OpenSupports release by using the following command:
sudo wget https://github.com/opensupports/opensupports/releases/latest/download/opensupports.zip
After the download completes, extract the downloaded file using the following command:
sudo unzip opensupports.zip
Now, set the appropriate file permissions to the OpenSupports directory using the following commands:
sudo chown -R www-data:www-data /var/www/html/opensupports
sudo chmod -R 777 /var/www/html/opensupports
Open the OpenSupports configuration file:
sudo nano /var/www/html/opensupports/config/settings.ini
Within this file, there are two sections which we need to update with the database information we created earlier.
Update the configuration file with the following details:
[database]
host = localhost
user = opensupportuser
password = password
name = opensupports
To create an Apache virtual host file for the OpenSupports installation, run the following command:
sudo nano /etc/apache2/sites-available/opensupports.conf
Add the following code in the file:
<VirtualHost *:80>
ServerName opensupports.example.com
DocumentRoot /var/www/html/opensupports/
<Directory /var/www/html/opensupports/>
Options Indexes FollowSymLinks
AllowOverride All
Require all granted
</Directory>
ErrorLog ${APACHE_LOG_DIR}/opensupports_error.log
CustomLog ${APACHE_LOG_DIR}/opensupports_access.log combined
</VirtualHost>
Save and close the file.
We then need to enable the virtual host configuration and reload Apache to effect the changes made:
sudo a2ensite opensupports.conf
sudo systemctl reload apache2
With the server configuration now in place, access the OpenSupports installation page on your web browser opensupports.example.com/install.php.
Follow the prompts and fill in the necessary details to complete the install wizard.
When the installation process completes, ensure to remove the installation file from the web directory using the following command:
sudo rm /var/www/html/opensupports/install.php
Congratulations! you have successfully installed OpenSupport on your Elementary OS latest.
You can now manage your customer inquiries, tickets and offer customer support via the OpenSupport dashboard.
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