Request Tracker (RT) is an open-source issue tracking system used for ticket management, bug tracking, and task tracking. In this tutorial, we will learn how to install Request Tracker on Elementary OS.
Before proceeding with the installation process, ensure that your system meets the following requirements:
Before installing any new package on your system, it is essential to update the existing packages to their latest versions. Open the terminal window and run the following command:
sudo apt-get update
sudo apt-get upgrade
RT requires specific dependencies to be installed on the system before proceeding with the installation process. Use the following command to install all the prerequisites:
sudo apt-get install build-essential \
perl make m4 gcc libc6-dev perl-doc libdbd-mysql-perl \
libapache-dbi-perl libdbi-perl \
libtimedate-perl libhtml-template-perl \
libtree-simple-perl libmodule-versions-report-perl \
request-tracker4
Allow it to download and install the necessary packages.
RT supports multiple databases such as MySQL, PostgreSQL, and SQLite. In this tutorial, we will use MySQL as the backend database. Hence, install the MySQL database server and the client using the command below:
sudo apt-get install mysql-server mysql-client
After the installation completes, create a new database for RT by executing the following command:
sudo mysql -u root -p
Enter the MySQL root password when prompted, and then run:
CREATE DATABASE rt4;
Once the dependencies are installed, we need to configure the web server so that we can access RT from a web browser.
First, enable necessary Apache modules by executing the following commands:
sudo a2enmod fcgid
sudo a2enmod headers
sudo a2enmod perl
Next, we need to enable the RT site by creating a virtual host in Apache. Use a text editor to create a new configuration file /etc/apache2/sites-available/rt4.conf, and type in the following:
<VirtualHost *:80>
ServerName rt.example.com
DocumentRoot /usr/share/request-tracker4/html/
<Directory /usr/share/request-tracker4/html/>
Options +ExecCGI
AddHandler fcgid-script .fcgi
Require all granted
</Directory>
</VirtualHost>
Note: Replace rt.example.com with the domain or IP address of your server.
Enable the newly created virtual host by running:
sudo a2ensite rt4.conf
Reload Apache daemon to apply the changes:
sudo systemctl reload apache2
Now you can access RT by navigating your web browser to http://rt.example.com, where rt.example.com should be replaced with the domain or IP address of your server.
In this tutorial, we have successfully installed Request Tracker, configured the required dependencies, set up a database, and configured the web server. You can now use RT for managing tasks, bugs, and customer support tickets on your Elementary OS server.
If you want to self-host in an easy, hands free way, need an external IP address, or simply want your data in your own hands, give IPv6.rs a try!
Alternatively, for the best virtual desktop, try Shells!
