How to install UVDesk on Elementary OS Latest

UVDesk is a powerful open-source web-based helpdesk software that can be used to manage support tickets, customer communications, and team collaboration. The installation of UVDesk on Elementary OS Latest can be done easily by following the steps mentioned below:

Prerequisites

Before installing UVDesk, you need to ensure that your system meets the following prerequisites:

• Running Elementary OS Latest
• Apache2, MySQL, and PHP 7.x or later versions are installed on your system
• Basic command-line knowledge to access the Linux terminal

Step 1: Update the System

Before installing UVDesk, it is essential to ensure that your system packages are up to date. To do this, run the following command in the terminal:

sudo apt-get update && sudo apt-get upgrade -y

Step 2: Install Required PHP Extensions

Next, you need to install the required PHP extensions for UVDesk. Run the following command to install them:

sudo apt-get install -y php7.4-curl php7.4-json php7.4-mbstring php7.4-intl php7.4-xml php7.4-zip

Step 3: Install Composer

Composer is a dependency manager for PHP. We need to install Composer on our system. Use the following command to install Composer:

sudo apt-get install composer

Step 4: Download UVDesk

Download the UVDesk package in your preferred directory, for example, in the /var/www/html/ folder. Use the following command to download it:

cd /var/www/html/
sudo wget https://cdn.uvdesk.com/uvdesk/downloads/opensource/latest.tar.gz -O uvdesk.tar.gz

Now, extract the downloaded file using the following command:

sudo tar zxf uvdesk.tar.gz

And move the extracted folder to the uvdesk directory:

sudo mv uvdesk.*/ uvdesk

Step 5: Install UVDesk

Navigate to the uvdesk directory and use the following command to install UVDesk:

cd /var/www/html/uvdesk/
sudo composer install --no-dev --prefer-dist

Step 6: Setup Apache

Create a new virtual host configuration file for UVDesk using the following command:

sudo nano /etc/apache2/sites-available/uvdesk.conf

And add the following content to the configuration file:

<VirtualHost *:80>
    ServerAdmin admin@example.com
    DocumentRoot /var/www/html/uvdesk/public
    ServerName example.com

    <Directory /var/www/html/uvdesk/public>
        Options Indexes FollowSymLinks
        AllowOverride All
        Require all granted
    </Directory>

    ErrorLog ${APACHE_LOG_DIR}/uvdesk_error.log
    CustomLog ${APACHE_LOG_DIR}/uvdesk_access.log combined
</VirtualHost>

Save the changes and enable the newly created virtual host by running the following command:

sudo a2ensite uvdesk.conf

Finally, restart Apache for changes to take effect:

sudo systemctl restart apache2

Step 7: Setup UVDesk

Open your web browser and navigate to http://your_server_ip/ to start the UVDesk setup process. Follow the on-screen instructions to complete the configuration process.

Congratulations, you have successfully installed UVDesk on Elementary OS Latest. You can now use it as a web-based helpdesk software to manage your customer support tickets, communications, and team collaboration.

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