osTicket is a popular open source ticketing system that can help you manage your customer support inquiries effectively. In this tutorial, we'll guide you through the steps to install osTicket on Elementary OS Latest.
Before you begin, make sure you have the following prerequisites:
If you haven't installed LAMP on your server, review this tutorial for guidance.
First, download the latest version of osTicket from the official website using the following command in your terminal:
wget https://github.com/osTicket/osTicket/releases/download/v1.15.3/osTicket-v1.15.3.zip
This will download the osTicket package to your server.
Next, you must install a package to unzip the osTicket ZIP file. You can do this by running the following command:
sudo apt-get install unzip
Extract the osTicket ZIP contents to the Apache web server's root directory using this command:
sudo unzip osTicket-v1.15.3.zip -d /var/www/html
This will create a new folder called osTicket inside the /var/www/html directory.
You'll need to create a new MySQL database for osTicket using the following commands. Note that your database name, database username, and password should be different from the example below. Remember to keep these details safe.
sudo mysql -u root -p
# This logs you into MySQL as an administrative user.
# You will be prompted for a password.
CREATE DATABASE osticket;
# This creates a new database called "osticket".
CREATE USER 'osticketuser'@'localhost' IDENTIFIED BY 'password';
# Change "password" to your preferred password for this account.
GRANT ALL PRIVILEGES ON osticket.* TO 'osticketuser'@'localhost';
# Grant permissions for the new database to the newly created account.
FLUSH PRIVILEGES;
# Finish updating the permissions.
You need to configure osTicket for your specific environment. Navigate to the /var/www/html/osTicket/include directory using the following command:
cd /var/www/html/osTicket/include
And then copy the ost-sampleconfig.php file to ost-config.php using this command:
sudo cp ost-sampleconfig.php ost-config.php
Edit the ost-config.php file using a text editor to add the MySQL database details.
sudo nano ost-config.php
Find this code snippet:
define('DBNAME','osticket');
define('DBUSER','root');
define('DBPASS','root');
define('DBHOST','localhost');
Change the values of DBNAME, DBUSER, DBPASS, and DBHOST to match your MySQL configuration. Save and close the file.
Next, you need to set file permissions for osTicket by running the following commands:
sudo chown -R www-data:www-data /var/www/html/osTicket
sudo chmod -R 755 /var/www/html/osTicket
Finally, restart Apache for changes to take effect:
sudo service apache2 restart
The installation is now complete. You can now access your osTicket instance via your web browser https://your-server-address/osTicket. Congratulations!
In summary, we've walked you through the steps to install osTicket on Elementary OS Latest. osTicket is a versatile tool that can help you manage customer support inquiries effectively, and we hope this tutorial has been informative and useful to you.
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