FreeScout is an open-source helpdesk and shared inbox software that allows you to manage and organize customer support requests effectively. In this tutorial, we will show you how to install FreeScout on EndeavourOS Latest.
Before we proceed with the installation of FreeScout on EndeavourOS Latest, make sure you have the following requirements:
First, update the system packages by running the following command:
sudo pacman -Syu
Next, install the required dependencies:
sudo pacman -S git curl unzip php php-fpm php-curl php-gd php-intl php-json php-mbstring php-xml php-zip mariadb
Composer is a dependency manager for PHP. You need to install it to install FreeScout. Run the following command to install Composer:
sudo pacman -S composer
First, create a new directory to store FreeScout files:
sudo mkdir /var/www/freescout
Change the ownership of the directory to your user account:
sudo chown -R $USER:$USER /var/www/freescout
Now, navigate to the newly created directory:
cd /var/www/freescout
Next, download the latest version of FreeScout using git:
git clone https://github.com/freescout-helpdesk/freescout.git .
Once done, use Composer to install the required packages:
composer install
Log in to your MySQL or MariaDB server:
sudo mysql -u root -p
Create a new database for FreeScout:
CREATE DATABASE freescout;
Create a new user and grant them privileges on the recently created database:
CREATE USER 'freescoutuser'@'localhost' IDENTIFIED BY 'password';
GRANT ALL PRIVILEGES ON freescout.* TO 'freescoutuser'@'localhost' WITH GRANT OPTION;
Flush the privileges and exit:
FLUSH PRIVILEGES;
EXIT;
Copy the example environment file:
cp .env.example .env
Edit the .env file and add your database credentials:
DB_CONNECTION=mysql
DB_HOST=127.0.0.1
DB_PORT=3306
DB_DATABASE=freescout
DB_USERNAME=freescoutuser
DB_PASSWORD=password
Save and close the file.
Give the web server full access to the storage and bootstrap/cache directories by running the following command:
sudo chgrp -R www-data storage bootstrap/cache
sudo chmod -R ug+rwx storage bootstrap/cache
For Nginx, create a new server block:
sudo nano /etc/nginx/sites-available/freescout.conf
Add the following content to the new file:
server {
listen 80;
server_name your-domain.com;
root /var/www/freescout/public;
index index.php;
location / {
try_files $uri $uri/ /index.php?$query_string;
}
location ~ \.php$ {
include snippets/fastcgi-php.conf;
fastcgi_pass unix:/run/php-fpm/php-fpm.sock;
}
location ~ /\.(?!well-known).* {
deny all;
}
}
For Apache, create a new virtual host:
sudo nano /etc/httpd/conf/extra/freescout.conf
Add the following content to the new file:
<VirtualHost *:80>
ServerAdmin webmaster@your-domain.com
ServerName your-domain.com
DocumentRoot /var/www/freescout/public
<Directory /var/www/freescout/public>
Options -Indexes +FollowSymLinks +MultiViews
AllowOverride All
Require all granted
</Directory>
<IfModule mod_rewrite.c>
Options +FollowSymLinks
RewriteEngine On
RewriteCond %{REQUEST_FILENAME} !-f
RewriteRule ^ index.php [L]
</IfModule>
</VirtualHost>
Save and close the file.
For Nginx:
sudo systemctl restart nginx
sudo systemctl restart php-fpm
For Apache:
sudo systemctl restart httpd
Visit your server's domain (or IP address) in a web browser to access the FreeScout installer:
http://your-domain.com/install
Follow the on-screen instructions to complete the installation process.
You have successfully installed FreeScout on EndeavourOS Latest. You can now start using FreeScout to manage your customer support requests.
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