In this tutorial, we will walk you through the installation process of OTOBO on EndeavourOS Latest. OTOBO is an open source web-based help desk software used for ticket management, customer service, and communication.
Before we start the installation process, make sure you have the following prerequisites:
Start the installation process by updating and upgrading your system packages. To do this, open your terminal and run the following command:
sudo pacman -Syyu
Once the update is complete, proceed to install the required dependencies for OTOBO, including Perl and Apache web server. Run the following command in your terminal:
sudo pacman -S perl apache
After installing the required dependencies, you can now proceed with the installation of OTOBO. OTOBO provides two ways to install the software. The first one is by using their installation script, and the other one is by downloading and extracting the archive file.
To install OTOBO using the installation script, download the script using the following command:
wget -O - https://otobo.de/easy-download/install-otobo.sh | sudo bash
The script will download and install OTOBO, along with all the required dependencies, and configure the Apache web server to run the software.
To download the OTOBO archive file, go to the official OTOBO website [https://otobo.de/en/], click on the "Download" button, and select the "tar.gz" archive file. Alternatively, use the following command to download the archive:
sudo wget https://download.otobo.org/otobo-latest.tar.gz
Once the download is complete, extract the archive file using the following command:
sudo tar xzf otobo-latest.tar.gz -C /opt
If you installed OTOBO using the installation script, the Apache web server configuration is already set up for you. However, if you extracted the archive file, you need to manually configure the Apache web server.
Start by creating a virtual host configuration file for OTOBO in the Apache sites-available directory. Run the following command:
sudo nano /etc/httpd/conf/sites-available/otobo.conf
Add the following configuration to the file:
<VirtualHost *:80>
ServerName otobo.example.com
DocumentRoot /opt/otobo/Kernel/WebApp/
Options FollowSymLinks
<Directory /opt/otobo/Kernel/WebApp/>
AllowOverride All
</Directory>
ErrorLog /var/log/httpd/otobo-error.log
CustomLog /var/log/httpd/otobo-access.log combined
</VirtualHost>
Replace otobo.example.com with your actual domain or IP address. Save the file and exit the editor.
Next, enable the virtual host configuration file using the following command:
sudo ln -s /etc/httpd/conf/sites-available/otobo.conf /etc/httpd/conf/sites-enabled/
Finally, restart the Apache web server to apply the changes:
sudo systemctl restart httpd
After completing the above steps, you can now access OTOBO through your web browser. Open your favorite web browser and visit the following URL:
http://otobo.example.com/
Replace otobo.example.com with your actual domain name or IP address.
You will be prompted to set up an admin account and provide the necessary details to complete the setup. Once the setup is complete, OTOBO is ready for use.
Congratulations! You have successfully installed OTOBO on EndeavourOS Latest.
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