How to Install OpenSupports on EndeavourOS Latest

OpenSupports is a free and open-source ticket system software that allows you to create and manage support tickets in a fast and efficient manner. In this tutorial, we will be outlining the steps required to install OpenSupports on EndeavourOS Latest.

Prerequisites:

Before you begin the installation, make sure you have the following prerequisites installed on your EndeavourOS system:

• Nginx web server
• PHP7
• MySQL or MariaDB
• Composer

You can install these packages using the following command:

sudo pacman -S nginx php php-fpm mariadb composer

Step 1: Download OpenSupports

To download OpenSupports, you need to visit the official OpenSupports website - https://www.opensupports.com/ and click on the 'Download' button. You will be redirected to the GitHub page where you can download the latest version of OpenSupports.

Once the download is complete, extract the downloaded zip file to the /var/www/ directory of your system:

sudo unzip opensupports-x.x.x.zip -d /var/www/

Replace 'opensupports-x.x.x.zip' with the name of the downloaded file and 'x.x.x' with the version number.

Step 2: Create a Database

You need to create a MySQL or MariaDB database to store the data for OpenSupports. Follow the below steps to create a database:

• Log in to the MariaDB shell as the root user:

sudo mysql -u root

• Create a database for OpenSupports:

CREATE DATABASE opensupports;

• Create a new MySQL user and grant permissions to access the database:

CREATE USER 'opensupports'@'localhost' IDENTIFIED BY '[Password]';
GRANT ALL PRIVILEGES ON opensupports.* TO 'opensupports'@'localhost' WITH GRANT OPTION;

Make sure to replace [Password] with a strong password.

• Flush the privileges:

FLUSH PRIVILEGES;

Step 3: Configure Nginx

Open the Nginx configuration file using your favorite text editor:

sudo nano /etc/nginx/nginx.conf

Add the following server block inside the http block:

server {
        listen   80;
        server_name  [your domain or IP address];

        root   /var/www/opensupports/public;
        index index.php;

        location / {
                try_files $uri $uri/ /index.php?$query_string;
        }

        location ~ \.php$ {
                include fastcgi_params;
                fastcgi_pass unix:/run/php-fpm/php-fpm.sock;
                fastcgi_param SCRIPT_FILENAME $document_root$fastcgi_script_name;
                fastcgi_index index.php;
        }
}

Replace [your domain or IP address] with the domain name or IP address of your server.

Save the Nginx configuration file and restart Nginx:

sudo systemctl reload nginx

Step 4: Install Dependencies

Navigate to the OpenSupports directory and install the required dependencies using Composer:

cd /var/www/opensupports/
sudo composer install

Step 5: Configure OpenSupports

Open the OpenSupports configuration file using your favorite text editor:

sudo nano .env

Update the following configuration settings according to your database credentials:

DB_CONNECTION=mysql
DB_HOST=127.0.0.1
DB_PORT=3306
DB_DATABASE=opensupports
DB_USERNAME=opensupports
DB_PASSWORD=[Password]

Save the configuration file and generate a new application key:

php artisan key:generate

Step 6: Run Migrations

Run the following command to create the necessary tables in the database:

php artisan migrate

Step 7: Set Permission

Update the file permission:

sudo chown -R www-data:www-data /var/www/opensupports
sudo chmod -R 755 /var/www/opensupports

Step 8: Access OpenSupports

Open your web browser and go to the following URL to access OpenSupports:

http://[your domain or IP address]

Replace [your domain or IP address] with the domain name or IP address of your server.

You should see the OpenSupports home page, where you can create a new account and start using the ticket system.

Conclusion

In this tutorial, you learned how to install OpenSupports on EndeavourOS Latest. With OpenSupports, you can manage your support tickets in a simple and effective way, making it easier for both the customer and support team to get things done quickly.

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