How to Install Request Tracker on EndeavourOS Latest

In this tutorial, we will guide you through the process of installing Request Tracker on EndeavourOS Latest. Request Tracker, commonly known as RT, is an open-source issue tracking system designed to manage tasks and track progress on projects.

Before we begin, it is important to note that this tutorial assumes that you have already installed EndeavourOS Latest on your system. If you haven't yet done so, please follow the official installation guide.

Step 1 - Install Dependencies

To get started, we need to install the necessary dependencies for Request Tracker. Open the terminal and run the following command:

sudo pacman -S apache php perl-dbd-pg postgresql perl-dbd-pg

This command installs the Apache web server, PHP and Perl modules, PostgreSQL database server and Perl DBD module.

Step 2 - Download and extract Request Tracker

Next, we need to download the Request Tracker tarball from the official website. To do this, open your web browser and go to https://www.bestpractical.com/rt/. Click on the “Download Request Tracker” button and then select the latest stable release.

Once the download is complete, extract the tarball to the /opt directory using the following command:

sudo tar -xzvf rt-5.x.x.tar.gz -C /opt/

Replace "5.x.x" with the version number of the release you downloaded.

Step 3 - Configure PostgreSQL

Before we can start using Request Tracker, we need to configure PostgreSQL. First, we need to create a new user and database for RT. Run the following command to open the PostgreSQL prompt:

sudo -u postgres psql

Then, run the following commands to create a new user and database:

CREATE USER rtuser WITH PASSWORD 'password';
CREATE DATABASE rtdb OWNER rtuser;

Replace "password" with a strong password of your choice.

Next, we need to modify the pg_hba.conf file to allow local connections. Run the following command to open the file in a text editor:

sudo nano /var/lib/postgres/data/pg_hba.conf

Find the line that says:

# TYPE  DATABASE        USER            ADDRESS                 METHOD

And add the following line just below it:

local   rtdb            rtuser                              md5

Save and exit the file.

Finally, restart PostgreSQL to apply the changes:

sudo systemctl restart postgresql

Step 4 - Configure Apache

Next, we need to configure Apache to serve Request Tracker. Run the following command to create a new Apache virtual host:

sudo nano /etc/httpd/conf/extra/httpd-rt.conf

Paste the following configuration into the file:

<VirtualHost *:80>
    ServerAdmin admin@example.com
    DocumentRoot /opt/rt-5.x.x/share/html
    ErrorLog /var/log/httpd/rt_error.log
    CustomLog /var/log/httpd/rt_access.log combined

    # Enable RT
    AddDefaultCharset UTF-8
    PerlRequire /opt/rt-5.x.x/bin/webmux.pl
    <Location "/">
        SetHandler perl-script
        PerlResponseHandler RT::Mason
    </Location>
</VirtualHost>

Replace "5.x.x" with the version number of the release you downloaded, and replace "example.com" with your own domain name or IP address.

Save and exit the file.

Next, we need to enable the new virtual host and restart Apache using the following commands:

sudo ln -s /etc/httpd/conf/extra/httpd-rt.conf /etc/httpd/conf/sites-enabled/
sudo systemctl restart httpd

Step 5 - Install Request Tracker

Now that we have configured our system, we can proceed with the installation of Request Tracker. Run the following commands to install RT:

sudo /opt/rt-5.x.x/configure --with-db-type=Pg --with-db-dba=rtuser --with-web-user=apache --with-web-group=apache
sudo make install
sudo make initialize-database

Replace "5.x.x" with the version number of the release you downloaded.

The first command configures the installation with the PostgreSQL database, initializes the web user as apache, and sets the RT database admin user as rtuser.

The second command builds and installs Request Tracker.

The third command initializes the Request Tracker database. You will be prompted to enter the password for the rtuser database user that we created earlier.

Step 6 - Access Request Tracker

Now that the installation is complete, you can access Request Tracker by navigating to http://your-domain-or-ip-address/ in your web browser.

You should see a login page. The default login credentials are:

Username: root
Password: password

It is highly recommended that you change the default password immediately.

Congratulations! You have successfully installed Request Tracker on EndeavourOS Latest.

If you want to self-host in an easy, hands free way, need an external IP address, or simply want your data in your own hands, give IPv6.rs a try!

Alternatively, for the best virtual desktop, try Shells!