FreeScout is an open-source helpdesk software in which you can manage customer support inquiries.It is built on top of the Yii2 framework and comes with many features that are essential for managing customer support workflows.
In this tutorial, we will guide you through the process of installing FreeScout on Fedora CoreOS Latest.
Before proceeding with the installation of FreeScout on Fedora CoreOS Latest, you will need the following:
To get started, run the following command:
sudo dnf update
This command will update your system to the latest packages.
FreeScout requires a database. You can install MariaDB using the following command:
sudo dnf install mariadb-server
Start and enable the MariaDB service:
sudo systemctl start mariadb
sudo systemctl enable mariadb
After that, you can access MySQL shell by running:
sudo mysql -u root
After you have logged into MySQL, you should create a new database for FreeScout:
CREATE DATABASE freescout_db;
And then create a new user and grant the user access to the newly created database:
CREATE USER 'freescout_user'@'localhost' IDENTIFIED BY 'password';
GRANT ALL PRIVILEGES ON freescout_db.* TO 'freescout_user'@'localhost';
FLUSH PRIVILEGES;
Make sure to replace password with a strong password that you can remember.
FreeScout requires PHP with some extensions. You can install PHP and the required dependencies using the following command:
sudo dnf install php php-cli php-fpm php-mysqlnd php-common php-json php-gd php-mbstring php-curl php-xml
FreeScout requires Composer to manage its dependencies. You can install Composer using the following command:
php -r "copy('https://getcomposer.org/installer', 'composer-setup.php');"
php composer-setup.php --install-dir=/usr/local/bin --filename=composer
php -r "unlink('composer-setup.php');"
Clone FreeScout's source code from the official repository:
git clone https://github.com/freescout-helpdesk/freescout.git
Change directory to the newly cloned repository:
cd freescout
Install the application dependencies using Composer:
composer install --no-dev --prefer-dist
Run the installation script:
./freescout install
When prompted, provide the MySQL database details that we set up in Step 3.
FreeScout requires a webserver to serve its content. You can use Apache or Nginx. In this tutorial, we will go with Apache.
Install Apache and start the service:
sudo dnf install httpd
sudo systemctl start httpd
sudo systemctl enable httpd
Create a new virtual host for FreeScout in Apache. Open the file /etc/httpd/conf.d/freescout.conf and add the following content:
<VirtualHost *:80>
DocumentRoot /var/www/html/freescout/public
ServerName freescout.example.com
<Directory /var/www/html/freescout>
DirectoryIndex index.php
AllowOverride All
Require all granted
</Directory>
ErrorLog /var/log/httpd/freescout_error.log
CustomLog /var/log/httpd/freescout_access.log combined
</VirtualHost>
Make sure to replace freescout.example.com with your domain name.
Restart Apache to apply the changes:
sudo systemctl restart httpd
Open your web browser and navigate to http://freescout.example.com. You should be redirected to the FreeScout installation wizard. Follow the instructions to complete the installation.
After installation, you can access the FreeScout administration panel by visiting http://freescout.example.com/login.
Congratulations! You have successfully installed FreeScout on Fedora CoreOS Latest.
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