osTicket is an open-source helpdesk software that can be used to manage customer tickets and support requests. It is an easy-to-use and user-friendly application that can be installed on a variety of platforms including Fedora CoreOS. In this tutorial, we will explain how to install osTicket on Fedora CoreOS Latest.
Before proceeding with the osTicket installation, make sure that you meet the following prerequisites:
Follow the steps below to install osTicket on your Fedora CoreOS Latest:
Step 1: Install PHP
osTicket is a PHP-based application, so you need to install PHP on your system. Run the following command to install PHP:
sudo dnf install -y php php-cli php-fpm php-common php-mysqlnd php-json php-mbstring php-xml php-opcache php-gd
Step 2: Install MariaDB
MariaDB is a free and open-source database server that is compatible with MySQL. osTicket requires a database server to store the customer support data. Run the following command to install MariaDB:
sudo dnf install -y mariadb mariadb-server
After the installation, start the MariaDB service and enable it to start at system boot.
sudo systemctl start mariadb
sudo systemctl enable mariadb
Configure MariaDB by running the script:
sudo mysql_secure_installation
Set the root password and answer the following questions. The script will ask for confirmation to remove some defaults users and databases.
Step 3: Create a database
Once the MariaDB installation is complete, log in to the MySQL shell by running the following command:
sudo mysql -u root -p
Create a new database and user with the following commands. Keep the database name and username as you desire:
create database osticket_db;
create user 'osticket_user'@'localhost' identified by 'password';
grant all privilege on osticket_db.* to 'osticket_user'@'localhost';
flush privileges;
Step 4: Download and install osTicket
Download the osTicket package from the official website. You can use the wget command to download the file:
wget https://github.com/osTicket/osTicket/releases/download/v1.15.3/osTicket-v1.15.3.zip
Unzip the downloaded file and copy the contents to the web server root directory:
sudo unzip osTicket-v1.15.3.zip -d /var/www/html/
sudo chown -R apache:apache /var/www/html/upload/
sudo chmod -R 755 /var/www/html/upload/
sudo mv /var/www/html/upload/include/ost-sampleconfig.php /var/www/html/upload/include/ost-config.php
Edit the configuration file and adjust the file with the database credentials that you created earlier:
sudo nano /var/www/html/upload/include/ost-config.php
$dbhost = 'localhost'; // Database host
$dbport = '3306'; // Database port - leave blank for default port
$dbname = 'osticket_db'; // Database name
$dbuser = 'osticket_user'; // Username
$dbpass = 'password'; // Password
Save and close the file.
Step 5: Configure Firewall
If you have the firewall enabled on your server, you need to open the HTTP and HTTPS ports to allow web traffic:
sudo firewall-cmd --add-port=80/tcp --permanent
sudo firewall-cmd --add-port=443/tcp --permanent
sudo firewall-cmd --reload
Step 6: Access osTicket web interface
Finally, open a web browser and navigate to the server IP address or hostname. You should see the osTicket installation page:
Click on "Continue to Setup osTicket" and follow the on-screen instructions to complete the installation.
Congratulations! You have successfully installed osTicket on your Fedora CoreOS Latest. Now, you can start using osTicket to manage customer requests and tickets.
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