In this tutorial, we will walk you through the steps to install OTOBO on the latest version of Fedora Server.
Before we start, make sure that your system meets the following prerequisites:
To start, we need to update our system packages to their latest versions. Connect to your server via SSH and execute the following command:
sudo dnf update
It will update your system.
Next, we need to install a database server. Here, we will be using the MariaDB database server. Use the following command to install MariaDB:
sudo dnf install mariadb mariadb-server
Once the installation is complete, execute the following command to start and enable the MariaDB service:
sudo systemctl start mariadb
sudo systemctl enable mariadb
After starting the MariaDB, we need to secure it by setting the root password and removing the anonymous users. Execute the following command to start the interactive MariaDB configuration tool:
sudo mysql_secure_installation
Now follow the on-screen instructions to configure MariaDB.
In this step, we will install the Apache web server and PHP packages. Use the following command to install Apache and PHP:
sudo dnf install httpd php php-common php-mysqlnd php-pear php-bcmath php-gd php-imap php-json php-ldap php-mbstring php-pgsql php-xml
Once the packages are installed, start the Apache service and enable it to start automatically at system boot:
sudo systemctl start httpd
sudo systemctl enable httpd
Now, download the latest release of OTOBO from the official website (https://otobo.de/en/download). Then copy the downloaded file to the Apache document root directory, which is '/var/www/html' in Fedora Server.
Extract the downloaded file using the 'unzip' command:
unzip otobo-latest.zip -d /var/www/html/
Then change the ownership of the 'otobo' directory to the Apache user ('apache'):
sudo chown -R apache:apache /var/www/html/otobo/
Next, create a new database for OTOBO and a user with full privileges on this database. Log in to the MariaDB shell:
sudo mysql -u root -p
Then execute the below SQL commands one by one to create a new database, a new user and grant all privileges to the new user for the newly created database.
CREATE DATABASE otobo;
GRANT ALL ON otobo.* TO 'otobo_user'@'localhost' IDENTIFIED BY 'Otobopassword@123';
FLUSH PRIVILEGES;
exit;
Now, we need to configure the OTOBO web installer. Open the 'initial_dbsetup' file which is located at /var/www/html/otobo/scripts/install/:
sudo nano /var/www/html/otobo/scripts/install/initial_dbsetup
Replace the following lines with the database credentials we just created:
$Self->{DatabaseHost} = 'localhost';
$Self->{Database} = 'otobo';
$Self->{DatabaseUser} = 'otobo_user';
$Self->{DatabasePw} = 'Otobopassword@123';
Before running the OTOBO installer, we need to check if all required modules for OTOBO are installed or not. Run the following command to check:
cd /var/www/html/otobo/scripts || { echo "Cannot change into necessary directory" >&2; exit 1; }
./check_modules.sh
If everything is okay, we can now execute the OTOBO installer. To do this, open the following URL in your web browser:
http://SERVER_IP_OR_DOMAIN/otobo/installer.pl
On the installer page, select the language and click on the 'Start installer' button. Follow the on-screen instructions to complete the OTOBO installation process.
Once the installation is completed successfully, access the OTOBO web interface using the following URL:
http://SERVER_IP_OR_DOMAIN/otobo/index.pl
Enter the OTOBO administrator credentials to log in to the OTOBO dashboard.
In this tutorial, we have shown you how to install and configure OTOBO on the latest version of Fedora Server. You can now use OTOBO to manage your tickets and provide support to your customers.
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