How to Install OpenSupports on Fedora Server Latest

OpenSupports is a free and open source ticketing system that allows businesses and organizations to manage customer support requests more efficiently. It is a great tool for improving communication and collaboration between support teams and customers. In this tutorial, you will learn how to install OpenSupports on Fedora Server Latest.

Prerequisites

Before proceeding with the installation, make sure that your Fedora Server is up-to-date and has LAMP stack installed. LAMP stack stands for Linux, Apache, MySQL/MariaDB, and PHP.

1. Update the system packages:

   sudo dnf update
   

2. Install the LAMP stack:

   sudo dnf install httpd mariadb mariadb-server php php-mysqlnd php-xml
   

3. Start and enable the Apache and MariaDB services:

   sudo systemctl start httpd
   sudo systemctl enable httpd
   sudo systemctl start mariadb
   sudo systemctl enable mariadb
   

Step-by-Step Installation

1. Download OpenSupports:

   sudo su
   cd /var/www/html
   wget https://github.com/opensupports/opensupports/releases/download/v4.3.1/opensupports.zip
   

2. Extract OpenSupports:

   unzip opensupports.zip
   rm opensupports.zip
   

3. Configure Apache:

   Create a new Apache configuration file for OpenSupports by running the following command:

   sudo vi /etc/httpd/conf.d/opensupports.conf
   

   Add the following configuration to the file:

   Alias /opensupports /var/www/html/opensupports/public
   <Directory "/var/www/html/opensupports/public">
     AllowOverride All
     Require all granted
   </Directory>
   

   Save and close the file.

4. Configure MariaDB:

   Create a new database for OpenSupports by running the following command:

   mysql -u root -p
   CREATE DATABASE opensupports;
   CREATE USER 'opensupports'@'localhost' IDENTIFIED BY 'password';
   GRANT ALL PRIVILEGES ON opensupports.* TO 'opensupports'@'localhost' WITH GRANT OPTION;
   FLUSH PRIVILEGES;
   EXIT;
   

   Replace "password" with a strong password for the user.

5. Configure OpenSupports:

   Rename the .env.example file to .env:

   cd /var/www/html/opensupports
   mv .env.example .env
   

   Edit the .env file:

   vi .env
   

   Set the following environment variables:

   APP_URL=http://<yourdomain>/opensupports/
   DB_CONNECTION=mysql
   DB_HOST=localhost
   DB_PORT=3306
   DB_DATABASE=opensupports
   DB_USERNAME=opensupports
   DB_PASSWORD=<yourpassword>
   

   Save and close the file.

6. Run the installer:

   Change the ownership of the OpenSupports directory to the Apache user:

   chown -R apache:apache /var/www/html/opensupports
   

   Install OpenSupports by running the following command:

   php artisan os:install
   

   Follow the prompts to complete the installation.

7. Finish the installation:

   Change the ownership of the OpenSupports directory to the Apache user again:

   chown -R apache:apache /var/www/html/opensupports
   

   Restart Apache:

   sudo systemctl restart httpd
   

   Open your web browser and navigate to your OpenSupports site at http:///opensupports/.

   Congratulations! You have successfully installed OpenSupports on Fedora Server Latest.

Conclusion

OpenSupports is a powerful and user-friendly ticketing system that can help businesses and organizations to manage their support requests more effectively. With this tutorial, you have learned how to install OpenSupports on Fedora Server Latest. If you encounter any issues during the installation process, please refer to the official OpenSupports documentation or seek assistance from the developers' community.

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