Zammad is an open-source helpdesk and support ticket system. In this guide, we will discuss how to install Zammad on a Fedora Server Latest.
Before starting with the installation, it is recommended to update your system to its latest available version using the following command:
sudo dnf update -y
To install Zammad, we need to install some necessary packages. Run the following command to install the required packages:
sudo dnf install -y curl unzip wget make gcc libicu-devel postgresql-server postgresql-contrib postgresql-devel
To install Elasticsearch, run the following command:
sudo dnf install -y java-11-openjdk elasticsearch
After installation, start the Elasticsearch service and enable it to start at system boot time:
sudo systemctl enable elasticsearch
sudo systemctl start elasticsearch
Download and install the Zammad package by running the following commands:
cd /opt/
sudo wget https://ftp.zammad.com/zammad-latest.tar.gz
sudo tar -xvf zammad-latest.tar.gz
sudo ln -s zammad-* zammad
sudo chown -R zammad:zammad /opt/zammad
Zammad requires PostgreSQL as its database engine. Run the following command to initialize the PostgreSQL database:
sudo postgresql-setup initdb
Start the PostgreSQL service and enable it to start at system boot time:
sudo systemctl enable postgresql
sudo systemctl start postgresql
Once PostgreSQL is up and running, create a new database user with the following command:
sudo su - postgres
createuser -P zammad
Entering a password for the user when prompted.
Next, create a new database with the following command:
createdb -O zammad zammad_production
Navigate to the Zammad directory and run the following command to install the required Ruby gems:
sudo su - zammad -c 'cd /opt/zammad && gem install bundler && bundle install --without=test development'
Next, run the following command to create a Zammad configuration file:
sudo su - zammad -c 'cd /opt/zammad && cp config/database.yml.dist config/database.yml && cp config/secrets.yml.dist config/secrets.yml && cp config/smtp.yml.dist config/smtp.yml'
Now, edit the "config/database.yml" file to set the database connection details:
sudo nano /opt/zammad/config/database.yml
Replace the contents of this file with the following:
production:
adapter: postgresql
database: zammad_production
host: localhost
username: zammad
password: YOUR_PASSWORD_HERE
encoding: unicode
pool: <%= ENV.fetch("RAILS_MAX_THREADS") { 5 } %>
Replace "YOUR_PASSWORD_HERE" with the password you created for the zammad database user in step 5.
Save and close the file.
Next, create an initializer file with the following command:
sudo su - zammad -c 'cd /opt/zammad && echo "#config.action_mailer.default_options = {charset: 'utf-8'}" > config/initializers/smtp.rb'
Finally, start the Zammad service by running the following command:
sudo su - zammad -c 'cd /opt/zammad && systemctl start zammad && systemctl enable zammad'
After a few moments, you should be able to access the Zammad application by navigating to "http://server-ip-address:3000" in a web browser.
We have successfully installed Zammad on our Fedora Server Latest installation. You can now use Zammad to manage your support tickets and provide professional customer support.
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