This tutorial will guide you through the installation of osTicket, a popular open-source ticket management system, on a Fedora Server running the latest version.
Before starting the installation process, make sure your server meets the following requirements:
1.1. Start by downloading the latest version of osTicket from the official website. You can obtain the .zip package by visiting the following link: https://osticket.com/download/
1.2. Once the download is completed, extract the contents of the .zip package to the /var/www/html directory. You can use the following command to extract the files:
unzip osticket_<version>.zip -d /var/www/html/osticket
Note: Replace the
2.1. Login to the MySQL server using the following command:
mysql -u root -p
2.2. Create a new database for osTicket by running the following command:
CREATE DATABASE osticket;
2.3. Next, create a new user and grant it privileges to manage the osTicket database:
CREATE USER 'osticketuser'@'localhost' IDENTIFIED BY 'your_password';
GRANT ALL PRIVILEGES ON osticket.* TO 'osticketuser'@'localhost' WITH GRANT OPTION;
FLUSH PRIVILEGES;
Note: Replace 'your_password' with a strong password of your choice.
3.1. Navigate to the /var/www/html/osticket/upload/include directory and create a copy of the ost-sampleconfig.php file with the following command:
cp ost-sampleconfig.php ost-config.php
3.2. Edit the ost-config.php file with a text editor of your choice (e.g., nano, vim, etc.) and update the following sections:
$config['dbhost'] = 'localhost';
$config['dbname'] = 'osticket';
$config['dbuser'] = 'osticketuser';
$config['dbpass'] = '<your_password>';
Note: Replace
3.3. Save and close the ost-config.php file.
3.4. Change the owner of the /var/www/html/osticket directory to the Apache user with the following command:
chown -R apache:apache /var/www/html/osticket
3.5. Restart the Apache server with the following command:
systemctl restart httpd.service
4.1. Open a web browser and navigate to http://your_server_ip/osticket. You should see the osTicket installer page.
4.2. Follow the on-screen instructions to complete the installation. You will need to provide the system administrator's email address and password, set up email settings, and configure additional system settings.
4.3. Once you have completed the installation, log in to the osTicket admin panel with the email address and password you provided earlier.
Congratulations! You have successfully installed and configured osTicket on Fedora Server Latest.
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