OTOB is a free, open-source and web-based help desk software that allows businesses to manage customer support requests efficiently. In this tutorial, we'll show you how to install OTOBO on FreeBSD latest.
Before installing OTOBO, you need to install the required dependencies to ensure that everything works as expected. To do this, open a terminal window and run the following command:
sudo pkg install sudo pkg install perl5 perl5-dbd-mysql p5-Date-Holiday-DE p5-DateTime-TimeZone p5-Email-Valid p5-IO-Socket-SSL p5-Mojolicious p5-Net-DNS p5-Net-IMAP-Client p5-PDF-API2 p5-Plack p5-Proc-ProcessTable p5-Proc-Simple p5-Regexp-Common p5-Return-MultiLevel p5-SOAP-Lite p5-Sub-Uplevel p5-Try-Tiny p5-Unicode-Escape p5-YAML
This command installs all the necessary dependencies to run OTOBO on FreeBSD latest.
OTOB requires a relational database to store all of its data. In this tutorial, we'll be using MariaDB server. To install MariaDB server on FreeBSD, run the following command:
sudo pkg install mariadb104-server
Once MariaDB server is installed, you need to create a new database to store all of OTOBO's data. You can use the following command:
sudo mysql -u root -p
This will open the MySQL shell. Type in your root password when prompted. Next, you need to create a new database for OTOBO. Copy the following command and paste it into the MySQL shell:
CREATE DATABASE otobo CHARACTER SET utf8 COLLATE utf8_general_ci;
After creating the new database, you need to create a new user and grant the necessary privileges. Use the following command:
CREATE USER 'otobo'@'localhost' IDENTIFIED BY 'your_password';
GRANT ALL PRIVILEGES ON otobo.* TO 'otobo'@'localhost' WITH GRANT OPTION;
FLUSH PRIVILEGES;
This will create a new user, grant all the necessary privileges, and flush the privileges to apply the changes.
Now that you have installed all the necessary dependencies and created a new database, it is time to download and extract OTOBO. You can use the following command:
sudo cd /usr/local/www
sudo wget https://github.com/RotherOSS/OpenTicketSupport/archive/refs/tags/v1.1.1.tar.gz
sudo tar -zxvf v1.1.1.tar.gz
sudo mv OpenTicketSupport-1.1.1 otobo
sudo rm v1.1.1.tar.gz
This will download and extract the OTOBO version 1.1.1 to the "/usr/local/www/otobo" directory on your FreeBSD server.
After extracting the OTOBO files, you need to configure it to use the MariaDB database you created in Step 2. To do this, you need to edit the "Kernel/Config.pm" file using the following command:
sudo nano /usr/local/www/otobo/Kernel/Config.pm
In this file, you need to locate the following lines:
# ---
# database settings
# ---
$Self->{DatabaseHost} = '';
$Self->{Database} = 'otobo';
$Self->{DatabaseUser} = 'otobo';
$Self->{DatabasePw} = '';
Edit these lines to match the following:
# ---
# database settings
# ---
$Self->{DatabaseHost} = 'localhost';
$Self->{Database} = 'otobo';
$Self->{DatabaseUser} = 'otobo';
$Self->{DatabasePw} = 'your_password';
Save and close the file.
After configuring OTOBO to use the correct database, you can now install it. Use the following command:
sudo /usr/local/www/otobo/bin/otobo.Console.pl Maint::Database::Install --customer-company-name='Your Company Name' --email-address='Your Email Address' --admin-user-name='Your Username' --admin-password='Your Password'
This command will install OTOBO using the settings you provided.
Once OTOBO is installed, you can start it using the following command:
sudo /usr/local/www/otobo/bin/otobo_ctl start
This will start the OTOBO server on your FreeBSD server.
Finally, you can access OTOBO by navigating to your server's IP address or domain name in your web browser. You should see the OTOBO login page. Log in using the username and password you provided during the installation process.
Congratulations! You have successfully installed OTOBO on FreeBSD Latest. With OTOBO, you can easily manage and track customer support requests, helping you provide better customer service to your clients.
If you want to self-host in an easy, hands free way, need an external IP address, or simply want your data in your own hands, give IPv6.rs a try!
Alternatively, for the best virtual desktop, try Shells!
