OpenSupports is a free and open-source ticket management system, which can help you manage customer queries and provide customer support without any hassle. In this tutorial, we will discuss the process of installing OpenSupports on FreeBSD Latest.
Before we proceed with the installation process, we need to ensure that the following prerequisites are met:
Update your FreeBSD system using the following command:
sudo pkg update && sudo pkg upgrade
To run OpenSupports on FreeBSD, we need to install the required packages.
Enter the command below to install PHP, Apache, and MariaDB:
sudo pkg install php74 php74-mysqli php74-filter php74-json php74-gd apache24 mariadb104-server
After installing MariaDB, we need to start the service and set a root password.
Enter the following command to start the MariaDB service:
sudo sysrc mysql_enable="YES" && sudo service mysql-server start
To secure your MariaDB installation, run the following command:
sudo mysql_secure_installation
We need to create a new database and user account that OpenSupports will use.
Login as a root user to the MySQL console by running the following command:
sudo mysql -u root -p
Enter the MySQL root password to proceed.
Then, create a new database, a user account, and grant privileges to the new database with the following commands:
CREATE DATABASE opensupports;
CREATE USER 'osuser'@'localhost' IDENTIFIED BY 'ospassword';
GRANT ALL PRIVILEGES ON opensupports.* TO 'osuser'@'localhost' WITH GRANT OPTION;
FLUSH PRIVILEGES;
Download the latest version of OpenSupports from the official website:
wget https://github.com/opensupports/opensupports/releases/latest/download/opensupports.zip
Unzip the downloaded file in the Apache root directory by running the following command:
sudo unzip opensupports.zip -d /usr/local/www/apache24/data/opensupports/
Change file permission by running the following command:
sudo chown -R www:www /usr/local/www/apache24/data/opensupports/
OpenSupports is ready to install on FreeBSD. Now, we need to configure OpenSupports to connect with the MariaDB database that we have created earlier.
Create a new configuration file with the following command:
sudo cp /usr/local/www/apache24/data/opensupports/includes/config.sample.php /usr/local/www/apache24/data/opensupports/includes/config.php
Edit the config.php file and make the following changes to connect with the MariaDB database:
$dbinfo["db_hostname"] = "localhost"; // Replace with your MariaDB host name
$dbinfo["db_name"] = "opensupports"; // Replace with your created database name
$dbinfo["db_username"] = "osuser"; // Replace with your created database user name
$dbinfo["db_password"] = "ospassword"; // Replace with your created user password
Save and close the file.
To make OpenSupports accessible to web clients, we need to configure Apache.
Open the Apache configuration file in the nano editor by running the following command:
sudo nano /usr/local/etc/apache24/httpd.conf
Find the following line:
#LoadModule php7_module libexec/apache24/libphp7.so
Uncomment the above line by removing '#' from the beginning of the line.
Add the following lines to the end of the file:
<Directory "/usr/local/www/apache24/data/">
Options Indexes FollowSymLinks
AllowOverride All
Require all granted
</Directory>
Save and close the file.
Restart Apache to apply the configuration changes:
sudo service apache24 restart
You can now access OpenSupports by navigating to http://your_server_ip/opensupports on your web browser.
The installation process of OpenSupports on FreeBSD is complete now.
Congratulations! You have successfully installed OpenSupports on FreeBSD Latest. You can now use OpenSupports to manage customer queries and provide customer support to your users.
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