Request Tracker is an open-source ticket management system. It's commonly used to handle customer support, help desk, and ticket tracking systems. In this tutorial, we will show you how to install Request Tracker on FreeBSD latest.
Before installing Request Tracker, we need to install some dependencies.
sudo pkg install perl5 p5-DBD-mysql p5-DBI p5-Proc-ProcessTable p5-Email-Address p5-Email-MIME-Encodings p5-Email-Reply p5-Crypt-SSLeay
The above command will install all the necessary dependencies for Request Tracker.
The next step is to install Request Tracker.
sudo pkg install rt44
This command will install Request Tracker 4.4 on your FreeBSD latest server.
Request Tracker requires Apache web server to serve HTTP requests. You can install Apache by running the following command.
sudo pkg install apache24
Once Apache is installed, we need to create a virtual host configuration file for Request Tracker.
sudo cp /usr/local/etc/apache24/Includes/rt44.conf.sample /usr/local/etc/apache24/Includes/rt44.conf
Now edit the rt44.conf file.
sudo nano /usr/local/etc/apache24/Includes/rt44.conf
Find the DocumentRoot directive and change it to the following.
DocumentRoot "/opt/rt4/share/html"
Find the PerlRequire directive and change it to the following.
PerlRequire /opt/rt4/bin/webmux.pl
Save and close the file.
Request Tracker requires MySQL or MariaDB as a database backend. You can install MariaDB by running the following command.
sudo pkg install mariadb103-client mariadb103-server
Once MariaDB is installed, we need to create a database and user for Request Tracker.
sudo mysql -u root -p
CREATE DATABASE rt4;
GRANT ALL PRIVILEGES ON rt4.* TO 'rt_user'@'localhost' IDENTIFIED BY 'password';
FLUSH PRIVILEGES;
EXIT;
Replace password with a strong password.
Now, we need to configure Request Tracker. First, we need to copy the sample configuration files to the correct locations and edit them.
sudo cp /opt/rt4/etc/RT_Config.pm.sample /opt/rt4/etc/RT_Config.pm
sudo cp /opt/rt4/etc/RT_SiteConfig.pm.sample /opt/rt4/etc/RT_SiteConfig.pm
Edit the RT_SiteConfig.pm file.
sudo nano /opt/rt4/etc/RT_SiteConfig.pm
Find the following lines.
# Set($rtname, 'example.com');
# Set($Organization, 'example.com');
Uncomment the lines and change the values to your domain name and organization name.
Find the following lines.
# Set($WebDomain, 'example.com');
# Set($WebPort, 80);
Uncomment the lines and change the values to your domain name and port number.
Find the following lines.
# Set($DatabasePassword , 'password');
Uncomment the line and change the value to the password you set for the rt_user in Step 4.
Save and close the file.
Run the following command to initialize the Request Tracker database.
sudo /opt/rt4/sbin/rt-setup-database --action init
You will be prompted to enter the password for the rt_user. Enter the password and press Enter.
Run the following command to restart the Apache web server.
sudo service apache24 restart
You can now access Request Tracker by navigating to http://your-server-ip in your web browser. You will be prompted to create the administrator account. Once you've created the administrator account, you can start using Request Tracker.
In this tutorial, we have shown you how to install Request Tracker on FreeBSD latest. You can now use Request Tracker to manage your support tickets and customer inquiries.
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