How to Install UVDesk on FreeBSD

UVDesk is an open-source helpdesk system that enables users to manage customer inquiries and support requests. In this tutorial, we will discuss how to install and set up UVDesk on FreeBSD.

Prerequisites

Before starting the installation process, make sure that your FreeBSD server meets the following requirements:

• A user account with root or sudo access.
• Apache 2.4 or higher with mod_rewrite enabled.
• PHP 7.2 or higher with the following extensions installed: mbstring, curl, gd, zip, and intl.
• MySQL 5.7 or higher or MariaDB 10.2 or higher.

Step 1: Install Required Packages

First, update the package list on your FreeBSD system by running the following command:

sudo pkg update

Next, install the required packages by running:

sudo pkg install apache24 mod_php72 php72-mbstring php72-curl php72-gd php72-zip php72-intl mysql57-server

If you prefer to use MariaDB instead of MySQL, replace mysql57-server with mariadb102-server.

Step 2: Create a MySQL User and Database

Next, log in to MySQL as the root user:

sudo mysql -u root -p

Create a new database and user for UVDesk and grant access to this user on this database by running the following commands:

CREATE DATABASE uvdesk;
GRANT ALL PRIVILEGES ON uvdesk.* TO 'uvdeskuser'@'localhost' IDENTIFIED BY 'password';
FLUSH PRIVILEGES;
exit

Replace password with a strong password of your choice.

Step 3: Install UVDesk

Create a new virtual host configuration file for UVDesk by running:

sudo nano /usr/local/etc/apache24/Includes/uvdesk.conf

Add the following content to the file:

<VirtualHost *:80>
    ServerName yourdomain.com
    DocumentRoot /usr/local/www/uvdesk/public

    <Directory /usr/local/www/uvdesk/public>
        AllowOverride All
        Require all granted
    </Directory>

    ErrorLog /var/log/httpd/uvdesk-error.log
    CustomLog /var/log/httpd/uvdesk-access.log combined
</VirtualHost>

Replace yourdomain.com with your actual domain name.

Now, download the latest version of UVDesk from their official website:

cd /usr/local/www/
sudo wget https://cdn.uvdesk.com/uvdesk/downloads/latest.tar.gz
sudo tar -zxvf latest.tar.gz
sudo mv uvdesk latest
sudo chown -R www:www /usr/local/www/latest/

Next, change the ownership of the UVDesk directory to the Apache user and group by running:

sudo chown -R www:www /usr/local/www/uvdesk

Step 4: Configure UVDesk

Navigate to the UVDesk directory by running:

cd /usr/local/www/uvdesk

Copy the sample configuration file and update it with your MySQL database credentials:

sudo cp .env.example .env
sudo nano .env

Find the following line in the file:

DATABASE_URL=mysql://db_user:db_password@127.0.0.1:3306/dbname

Replace db_user with the MySQL username you created earlier, db_password with the password you set for that user, and dbname with the name of the UVDesk database you created earlier.

Save the file and exit.

Step 5: Final Steps

Restart the Apache web server to apply the changes by running:

sudo service apache24 restart

After this, navigate to your domain name using your web browser. You should see the UVDesk installation page. Enter the required details and follow the on-screen instructions to complete the installation.

That's it! You have successfully installed UVDesk on FreeBSD.

If you want to self-host in an easy, hands free way, need an external IP address, or simply want your data in your own hands, give IPv6.rs a try!

Alternatively, for the best virtual desktop, try Shells!