In this tutorial, we will guide you through the process of installing osTicket on FreeBSD Latest.
First, you need to make sure that your FreeBSD system is up-to-date and install required packages.
pkg update
pkg install apache24 php74 php74-mysqli php74-mbstring php74-xml php74-gd
To install osTicket on FreeBSD, you need MySQL or MariaDB installed. If you don’t have any of these database servers installed, you can install MariaDB by running the following command:
pkg install mariadb105-server
Once the MariaDB server is installed, start it and enable it to start after a system reboot:
sysrc mysql_enable="YES"
service mysql-server start
Download the latest version of osTicket from the official website (https://osticket.com/). Once downloaded, unzip the file and copy the contents to your web server document root directory, for Apache the root directory path is /usr/local/www/apache24/data/.
unzip osTicket-v1.15.3.zip
cp -r upload/* /usr/local/www/apache24/data/
Create a new database for osTicket using the following MySQL/MariaDB commands:
mysql -u root -p
MariaDB [(none)]> CREATE DATABASE osticket_db;
MariaDB [(none)]> CREATE USER 'osticket_user'@'localhost' IDENTIFIED BY 'yourpassword';
MariaDB [(none)]> GRANT ALL PRIVILEGES ON osticket_db.* TO 'osticket_user'@'localhost';
MariaDB [(none)]> FLUSH PRIVILEGES;
MariaDB [(none)]> EXIT;
Next, navigate to the osTicket directory and copy the sample configuration file:
cd /usr/local/www/apache24/data/include/
cp ost-sampleconfig.php ost-config.php
Edit the ost-config.php file and update the database configuration values to match the ones you created earlier:
// Database Settings
define('DBTYPE', 'mysqli');
define('DBHOST', 'localhost');
define('DBNAME', 'osticket_db');
define('DBUSER', 'osticket_user');
define('DBPASS', 'yourpassword');
Finally, restart your Apache server to apply the configuration changes you have made:
service apache24 restart
You can now access the osTicket installation by navigating to the web server’s domain name or IP address using your preferred web browser.
http://your-server-ip-address/
In this tutorial, we have shown you how to install and configure osTicket on FreeBSD Latest. You can now use osTicket to manage your support tickets and improve your customer experience.
If you want to self-host in an easy, hands free way, need an external IP address, or simply want your data in your own hands, give IPv6.rs a try!
Alternatively, for the best virtual desktop, try Shells!
