How to Install FreeScout on Kali Linux

FreeScout is a web-based helpdesk system that allows you to manage and organize customer tickets. It is a great tool for businesses that want to have a centralized system for handling customer issues. Here is a step-by-step guide on how to install FreeScout on Kali Linux.

Prerequisites

Before installing FreeScout, ensure that your Kali Linux system meets the following requirements:

• A web server such as Apache or Nginx should be installed and running on your system
• PHP version 7.3+ and required PHP extensions should be installed on your system
• MySQL or MariaDB database server should be installed and running on your system
• Git should be installed on your system

Installation

1. Open the terminal on your Kali Linux system.

2. Clone the FreeScout repository from GitHub:

   git clone https://github.com/freescout-helpdesk/freescout.git
   

3. Once the cloning process is complete, navigate to the root directory of the cloned repository:

   cd freescout
   

4. Next, run the following command to install the required PHP dependencies using Composer:

   composer install --no-dev
   

5. Copy the sample .env file to a regular .env file:

   cp .env.example .env
   

6. Open the .env file using your preferred text editor:

   nano .env
   

7. Configure the database settings in the .env file. Set the DB_DATABASE, DB_USERNAME, and DB_PASSWORD variables according to your MySQL/MariaDB configuration.

8. Generate a new application key by running the following command:

   php artisan key:generate
   

9. Run the migrations to create the required database tables by running the following command:

   php artisan migrate
   

10. Finally, set the appropriate permissions on the storage directory. Run the following commands:

    chmod -R 775 storage/
    chown -R www-data:www-data storage/
    

11. FreeScout is now ready to be accessed on your browser. Open your browser and navigate to http://localhost/freescout/public/ or your domain name if you've configured the server as such. You should see the FreeScout login page.

12. Log in using the default credentials:

    Email: admin@example.com
    Password: secret
    

13. You can now customize your FreeScout instance and start using it to manage your customer support tickets.

Conclusion

Installing FreeScout on Kali Linux is a straightforward process. By following this tutorial, you now have a fully working FreeScout instance that you can use to handle customer support tickets.

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