OpenSupports is a free and open-source customer support ticketing system that is easy to install and use. In this tutorial, we will guide you through the process of installing OpenSupports on Kali Linux.
Before we begin, make sure you have the following:
First, we need to download the OpenSupports package from their website. You can do this by visiting the following link: https://www.opensupports.com/download
Once you're on the page, click the "Download" button to download the latest version of OpenSupports.
After the download is complete, navigate to the directory where the package was downloaded to and extract it using the following command:
tar -xzvf opensupports.tar.gz
This will extract the contents of the package into a new directory called "opensupports".
Before we can install OpenSupports, we need to create a MySQL database. To do this, open a terminal and enter the following command:
mysql -u root -p
This will prompt you for your MySQL root password. After entering it, you should see a prompt that looks like this:
mysql>
Now, enter the following command to create a new database:
CREATE DATABASE opensupports;
Replace "opensupports" with any name you want to give to the database.
Next, we need to create a user and grant them access to the database. Enter the following commands to create a new user:
CREATE USER 'opensupports'@'localhost' IDENTIFIED BY 'password';
GRANT ALL PRIVILEGES ON opensupports.* TO 'opensupports'@'localhost';
FLUSH PRIVILEGES;
Replace "opensupports" with the username you want to create and "password" with a strong password.
Now, we need to configure OpenSupports. Navigate to the "opensupports" directory that we extracted earlier and open the "config.php" file in a text editor:
cd opensupports
nano config.php
Find the following lines and update them with your MySQL database information:
define('DB_HOST', 'localhost');
define('DB_USER', 'opensupports');
define('DB_PASSWORD', 'password');
define('DB_NAME', 'opensupports');
Replace "localhost" with the IP address or hostname of your MySQL server, "opensupports" with the username you created earlier, "password" with the password you set for the user, and "opensupports" with the name of the database you created.
Once you've configured OpenSupports, we're ready to install it. To do this, open a web browser and navigate to the following URL:
http://localhost/opensupports/install/
This will start the installation process. Follow the prompts and enter the required information when prompted. Once the installation is complete, you will be redirected to the OpenSupports admin panel.
Finally, we need to create an admin account. Click on "Admin Users" in the left sidebar, then click the "New Admin User" button. Enter the required information and click "Save Changes" to create the account.
And that's it! You have successfully installed OpenSupports on Kali Linux. You can now start using it to manage customer support tickets.
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