How to Install Request Tracker on Kali Linux

Request Tracker is a popular open-source ticketing system that can be used to track and manage customer requests, incidents, and tasks. In this tutorial, we will guide you through the installation process of Request Tracker on Kali Linux.

Prerequisites

Before you start with the installation process, ensure that the following prerequisites are met:

• Kali Linux must be installed with root access.
• A stable internet connection.

Steps to Install Request Tracker

Follow these steps to install Request Tracker on Kali Linux:

1. Open the Terminal on Kali Linux.

2. Update the packages list for Kali Linux.

apt update

3. Install the necessary packages required to install Request Tracker.

apt install apache2 mysql-server libapache2-mod-perl2 build-essential openssl libssl-dev zlib1g-dev libexpat1-dev libdbd-mysql-perl libnet-ldap-perl libmime-tools-perl libjson-perl libmail-imapclient-perl libtemplate-perl libdatetime-perl libxml-feed-perl libyaml-perl libcrypt-eksblowfish-perl libcrypt-ssleay-perl libdbd-pg-perl libdbix-searchbuilder-perl libencode-detect-perl libfile-sharedir-perl libhtml-formattext-withlinks-perl libhtml-tree-perl libhttp-message-perl libio-socket-ssl-perl libjson-xs-perl liblocale-maketext-fuzzy-perl liblocale-maketext-lexicon-perl libmodule-find-perl libmodule-install-perl libnet-cidr-lite-perl libnet-ip-perl libnet-netmask-perl libreadonly-perl libregexp-common-perl libtext-template-perl libtree-dagnode-perl libwww-perl libxml-parser-perl

4. Download the latest stable version of Request Tracker.

wget https://download.bestpractical.com/pub/rt/release/rt.tar.gz

5. Extract the downloaded archive.

tar -xzf rt.tar.gz

6. Change the directory to the extracted Request Tracker.

cd rt*

7. Install Request Tracker using the following command.

perl Makefile.PL

8. Build and install Request Tracker.

make install

9. Make sure that the Apache server is running.

systemctl start apache2

10. Create a new database for Request Tracker and a user with access to it.

mysql -u root -p
CREATE DATABASE rt4;
CREATE USER 'rt_user'@'localhost' IDENTIFIED BY 'password';

GRANT ALL PRIVILEGES ON rt4.* TO 'rt_user'@'localhost';

FLUSH PRIVILEGES;
exit;

11. Set up Request Tracker with the following command.

/usr/local/sbin/rt-setup-database --action init --prompt-for-dba-password

12. Restart the Apache service to allow RT to run.

systemctl restart apache2

Congratulations! You have successfully installed Request Tracker on Kali Linux.

Conclusion

Request Tracker is a powerful and popular ticketing system that can help you manage customer requests effectively. In this tutorial, you have learned how to install Request Tracker on Kali Linux, step by step. Follow the tutorial carefully and make sure you have met all the prerequisites to ensure a smooth installation process.

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