Zammad is an open source help desk and ticketing system that is used to manage customer inquiries and support tickets. In this tutorial, we will show you how to install Zammad on Kali Linux Latest.
Before starting with the installation process, make sure that you have the following requirements:
First thing to do is to update your Kali Linux system:
sudo apt update
sudo apt upgrade -y
Now we need to install the required packages for Zammad:
sudo apt-get install make gcc g++ zlib1g-dev libpq-dev libssl-dev libreadline-dev libnghttp2-dev postgresql postgresql-contrib redis-server redis-tools elasticsearch
Zammad requires Ruby version 2.6.0 or later. To install Ruby, you can use the following commands:
sudo apt install -y ruby
To check the Ruby version:
ruby -v
Zammad also requires the installation of Node.js and Yarn for compiling its assets. To install Node.js with its dependencies:
curl -sL https://deb.nodesource.com/setup_14.x | sudo -E bash -
sudo apt-get install -y nodejs
Install Yarn:
curl -sS https://dl.yarnpkg.com/debian/pubkey.gpg | sudo apt-key add -
echo "deb https://dl.yarnpkg.com/debian/ stable main" | sudo tee /etc/apt/sources.list.d/yarn.list
sudo apt-get update && sudo apt-get install -y yarn
Create a new PostgreSQL database and user for Zammad:
sudo -u postgres createuser -s zammad
sudo -u postgres psql
CREATE DATABASE zammad OWNER zammad ENCODING 'UTF8' LC_COLLATE='C' LC_CTYPE='C';
\q
Open the Elasticsearch configuration file:
sudo nano /etc/elasticsearch/elasticsearch.yml
Add the following lines at the bottom of the file:
cluster.name: mycluster1
network.host: 127.0.0.1
http.port: 9200
indices.query.bool.max_clause_count: 8000
Save and close the file.
Now start the Elasticsearch service:
sudo systemctl start elasticsearch
sudo systemctl enable elasticsearch
Download the latest version of Zammad from the official website:
wget https://ftp.zammad.com/zammad-latest.tar.gz
Extract the downloaded archive:
tar -xzf zammad-latest.tar.gz
Change directory:
cd zammad-*
Run the installation script:
sudo ./install.sh
Answer the installer questions appropriately. When asked for the PostgreSQL user and database, use the values created earlier in Step 5.
After a successful installation, start the Zammad service:
sudo systemctl start zammad
sudo systemctl enable zammad
You can now access the Zammad web interface by navigating to http://[server_ip]:80 in your web browser.
In this tutorial, we have shown you how to install Zammad on Kali Linux Latest. You are now able to set up a help desk and ticketing system using Zammad.
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