How to Install and Set Up Live Helper Chat on Linux Mint

Live Helper Chat is a free, open source customer service software for helping customers live. This tutorial will outline the process of installing and setting up Live Helper Chat on a Linux Mint system.

Prerequisites

Before proceeding to the installation steps, you need to ensure you have the following requirements on your system:

• Access to a Linux Mint machine with an internet connection
• Sudo or root privileges

Step 1: Add the Repository

Before we can install Live Helper Chat, we'll need to add the necessary repository. Follow the following steps:

1. Open the terminal by pressing Ctrl + Alt + T or through the app launcher.
2. Type the following command to add the repository:

sudo add-apt-repository ppa:remik-zygmunt/daily

3. Press the ENTER key and wait for the repository to be added to your Linux Mint system.

Step 2: Install Live Helper Chat

Now that we have added the repository, we can proceed to install Live Helper Chat using the following steps:

1. Type the following command to update your package lists:

sudo apt update

2. Type the following command to install Live Helper Chat:

sudo apt install live-helper-chat

3. Press the ENTER key and wait for the installation process to complete.

Step 3: Configure Live Helper Chat

After successfully installing Live Helper Chat, we will now configure it to run properly by following these steps:

1. Open a web browser and enter the address http://localhost/lhc_web/ in the address bar.

2. You will be prompted to enter the username and password for your MySQL root account. Provide the access credentials and click the “Login” button.

3. On the next screen, enter your database details.

   • Hostname: localhost
   • Database username: root
   • Database password: [enter password]
   • Database name: livehelperchat

4. Click the “Install System” button to start the installation process. Wait for the installation to complete.

5. Once the installation is completed, click on the “Continue” button.

6. On the next screen, set up your administrator account. Enter your username and password, and click the “Save” button.

7. You will now be logged in to your Live Helper Chat dashboard.

Conclusion

Live Helper Chat now installed and configured on your Linux Mint machine. You can start to explore and discover its features to better serve and engage with your customers.

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