OpenSupports is an open-source support ticket system that allows customers to submit inquiries and problems via a web interface. In this tutorial, we will provide step-by-step instructions on how to install OpenSupports on your Linux Mint system.
Before you start, make sure that you have the following:
Apache is the most popular web server, and you need to install it to run OpenSupports on your system. You can install Apache by running the following command:
sudo apt-get update
sudo apt-get install apache2
OpenSupports requires the MySQL database server to store all the customer data, ticket information, and settings. You can install MySQL by running the following command:
sudo apt-get install mysql-server mysql-client
During the MySQL installation process, you will be asked to set a root password. Make sure to remember this password, as you will need it later.
OpenSupports is developed using PHP, so you need to install it on your system. You can install PHP and its required packages by running the following command:
sudo apt-get install php libapache2-mod-php php-mysql php-gd php-xml php-mbstring
After installing Apache and PHP on your system, you need to make some configuration changes to run OpenSupports correctly. Open the Apache configuration file using the Nano editor:
sudo nano /etc/apache2/sites-available/000-default.conf
Add the following lines to the file, just above the </VirtualHost> line:
Alias /open-supports /var/www/html/open-supports
<Directory /var/www/html/open-supports>
AllowOverride All
</Directory>
Then, save and close the file by pressing Ctrl + X, Y, and Enter.
Restart Apache to apply the changes:
sudo systemctl restart apache2
OpenSupports requires a MySQL database to store all the customer data, ticket information, and settings. To create the MySQL database and user, follow these steps:
Login to MySQL as root:
mysql -u root -p
Create a new database for OpenSupports:
CREATE DATABASE opensupports;
Create a new user and grant permissions:
CREATE USER 'opensupports'@'localhost' IDENTIFIED BY 'password';
GRANT ALL PRIVILEGES ON opensupports.* TO 'opensupports'@'localhost';
FLUSH PRIVILEGES;
Note: Replace password with a strong and unique password.
Exit the MySQL prompt:
exit
Now that you have installed Apache, PHP, MySQL, and configured Apache, it's time to configure OpenSupports. Follow these steps:
Extract the downloaded OpenSupports package:
sudo tar -xf opensupports.tar.gz -C /var/www/html/
Rename the extracted folder to open-supports:
sudo mv /var/www/html/opensupports /var/www/html/open-supports
Change the permissions of the open-supports directory:
sudo chown -R www-data:www-data /var/www/html/open-supports/
Edit the config.php file in the webroot directory:
sudo nano /var/www/html/open-supports/config.php
Set the database details:
$config['db_host'] = 'localhost';
$config['db_user'] = 'opensupports';
$config['db_password'] = 'password';
$config['db_name'] = 'opensupports';
Note: Replace password with the password that you set for the opensupports user.
Save and close the file by pressing Ctrl + X, Y, and Enter.
After completing all the above steps, you can access OpenSupports via a web browser by navigating to http://your-server-ip/open-supports or http://your-domain-name/open-supports.
You will see the OpenSupports installation page, where you need to create an admin account and set up other necessary settings.
Congratulations! You have successfully installed OpenSupports on your Linux Mint system.
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