UVDesk is an open-source helpdesk and customer support system that allows businesses to manage customer inquiries and support requests effectively. In this tutorial, we will guide you through the process of installing UVDesk on Linux Mint.
Before you begin, please ensure that you have the following prerequisites.
The first step is to download the latest version of UVDesk from the official website. You can use the following command to download the package.
wget https://cdn.uvdesk.com/uvdesk/downloads/uvdesk-community_latest.stable.tar.gz
Once the download is complete, extract the package using the following command.
tar -zxvf uvdesk-community_latest.stable.tar.gz
Next, move the extracted files to the /var/www/html directory with the following command.
sudo mv uvdesk-community /var/www/html/uvdesk
UVDesk requires certain PHP extensions to be installed to work correctly. You can install the required PHP extensions using the following command.
sudo apt-get install php7.4-gd php7.4-imap php7.4-intl php7.4-cli php7.4-curl php7.4-mbstring php7.4-json php7.4-xml php7.4-zip php7.4-apcu php7.4-sqlite3 php7.4-mysql php7.4-pgsql
To ensure proper file permissions and ownership, execute the following commands.
sudo chown -R www-data:www-data /var/www/html/uvdesk
sudo chmod -R 777 /var/www/html/uvdesk
Next, you need to create a new MySQL database and user for UVDesk. You can use the following commands to create the database and user.
CREATE DATABASE uvdesk;
GRANT ALL PRIVILEGES ON uvdesk.* TO 'uvdeskuser'@'localhost' IDENTIFIED BY 'password';
FLUSH PRIVILEGES;
Replace uvdeskuser and password with your desired username and password.
You can now open your web browser and navigate to http://your_domain/uvdesk/en/install to start the UVDesk installation process. Follow the on-screen instructions to complete the installation.
Finally, you need to update the Apache2 configuration file to set the document root for your UVDesk installation. Open the Apache2 configuration file with the following command.
sudo nano /etc/apache2/sites-available/000-default.conf
Add the following lines to the configuration file under the VirtualHost block.
DocumentRoot /var/www/html/uvdesk/public
<Directory "/var/www/html/uvdesk/public">
AllowOverride None
Require all granted
</Directory>
Save and close the configuration file. Then, restart the Apache2 webserver with the following command.
sudo systemctl restart apache2
Congratulations! You have successfully installed UVDesk on your Linux Mint system. You can now log in to your UVDesk dashboard and start managing customer inquiries and support requests.
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