Zammad is an open-source helpdesk and ticketing system that provides customer support for businesses. In this tutorial, we will guide you through the steps to install Zammad on your Linux Mint latest distribution.
To install Zammad, you need the following prerequisites:
Before starting the installation process, it is recommended to update your system packages by running the following command:
sudo apt update && sudo apt upgrade
Next, we need to install a few dependencies required for the Zammad installation. Run the following command to install them:
sudo apt install -y curl apt-transport-https git
Zammad requires a PostgreSQL database to store the data. Run the following command to install PostgreSQL:
sudo apt install -y postgresql postgresql-contrib
After the installation, start the PostgreSQL service and enable it to start at boot:
sudo systemctl start postgresql
sudo systemctl enable postgresql
Zammad also requires Elasticsearch for full-text search. To install Elasticsearch, follow the steps given below:
Download and install the public signing key:
wget -qO - https://artifacts.elastic.co/GPG-KEY-elasticsearch | sudo apt-key add -
Add Elastic source list:
echo "deb https://artifacts.elastic.co/packages/oss-7.x/apt stable main" | sudo tee /etc/apt/sources.list.d/elastic-7.x.list
Run the following commands to install Elasticsearch:
sudo apt update && sudo apt install -y elasticsearch-oss
Start and enable the Elasticsearch service:
sudo systemctl start elasticsearch
sudo systemctl enable elasticsearch
With all the dependencies installed, we can proceed with the Zammad installation. Follow the steps given below to install Zammad:
Add the Zammad repository to the system:
curl -sS https://dl.packager.io/srv/zammad/zammad/key | sudo apt-key add -
sudo wget -O /etc/apt/sources.list.d/zammad.list https://dl.packager.io/srv/zammad/zammad/stable/installer/ubuntu/$(lsb_release -rs)/repo.list
Update the apt cache:
sudo apt update
Install Zammad:
sudo apt install -y zammad
During the installation, you will be prompted to configure a few settings, including the PostgreSQL database and Elasticsearch.
Once the installation is complete, start and enable the Zammad service:
sudo systemctl start zammad
sudo systemctl enable zammad
Zammad is now installed on your system. You can access it via a web browser by navigating to http://localhost or http://<your-ip-address>.
In this tutorial, we have shown you how to install Zammad on your Linux Mint latest distribution. You can now start using Zammad to provide customer support for your business.
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