How to Install osTicket on Linux Mint

osTicket is a popular open source ticketing system that can help you manage support tickets, customer communications, and more. Follow these steps to install osTicket on Linux Mint.

Prerequisites

Before we begin, make sure that you have the following:

• A Linux Mint system with sudo privileges
• Apache web server
• PHP version 7.1.3 or later
• MySQL / MariaDB database server

Step 1: Install Dependencies

First, let's install some dependencies that osTicket needs to run:

sudo apt update
sudo apt install apache2 php mysql-server php-mysql php-curl php-json php-xml

Step 2: Download and Extract osTicket

Next, we'll download the latest version of osTicket from their official website and extract the package:

cd /tmp
wget https://github.com/osTicket/osTicket/releases/download/v1.15.2/osTicket-v1.15.2.zip
unzip osTicket-v1.15.2.zip -d /var/www/html/

Step 3: Set Permissions

osTicket needs to have certain permissions set in order to function properly. Let's set the correct permissions:

sudo chown -R www-data:www-data /var/www/html/osTicket
sudo chmod -R 755 /var/www/html/osTicket

Step 4: Configure MySQL/MariaDB

Now we'll create a new database for osTicket and grant privileges to a new user:

sudo mysql -u root -p

CREATE DATABASE osticket;
CREATE USER 'osticket'@'localhost' IDENTIFIED BY 'yourpassword';
GRANT ALL PRIVILEGES ON osticket.* TO 'osticket'@'localhost';
FLUSH PRIVILEGES;
EXIT;

Step 5: Configure Apache

We need to create a new virtual host file for osTicket:

sudo nano /etc/apache2/sites-available/osticket.conf

Insert the following content into the file:

<VirtualHost *:80>
   ServerAdmin webmaster@localhost
   DocumentRoot /var/www/html/osTicket/upload/
   ServerName yourdomain.com
   <Directory /var/www/html/osTicket/upload/>
        Options FollowSymLinks
        AllowOverride All
        Require all granted
   </Directory>
   ErrorLog ${APACHE_LOG_DIR}/osticket-error.log
   CustomLog ${APACHE_LOG_DIR}/osticket-access.log combined
</VirtualHost>

Save the file and exit the editor.

Now, enable the new virtual host:

sudo a2ensite osticket.conf
sudo systemctl reload apache2

Step 6: Install osTicket

You're now ready to install osTicket through the web interface. Open your browser and go to http://yourdomain.com/setup. Follow the on-screen instructions to complete the installation process.

Conclusion

By following this tutorial, you have successfully installed osTicket on your Linux Mint system. You can now use osTicket to manage support tickets and customer communications. Enjoy!

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