This tutorial will guide you through the process of installing OTS on MXLinux Latest. OTS, short for Open Three Sixty (360) System, is an open-source ticket system widely used for IT Helpdesk management. It is a powerful tool for organizing, tracking, and resolving customer support requests.
Before we proceed, ensure that you have:
The installation process of OTS on MXLinux Latest is quite straightforward. We'll be using Apache HTTP Server, MySQL, and PHP stack to deploy the OTS system.
Run the following command to install the Apache HTTP server:
sudo apt install apache2
Start the Apache service and enable it to start after reboot:
sudo systemctl start apache2
sudo systemctl enable apache2
Check that Apache is running by issuing the following command:
sudo systemctl status apache2
OTS uses MariaDB or MySQL database to store its data. We'll install MariaDB and secure it using the following commands:
sudo apt install mariadb-server
sudo mysql_secure_installation
Follow the prompts to secure the MariaDB installation.
Install the latest version of PHP and required extensions by issuing the following command:
sudo apt install php libapache2-mod-php php-mysql php-curl php-gd php-mbstring php-xml php-xmlrpc php-soap php-zip
Restart the Apache service to enable PHP:
sudo systemctl restart apache2
Download the latest version of OTS from the official website by issuing the following command:
sudo wget https://ots.fyi/download/ots_latest.zip
Extract the downloaded file using the following command:
sudo unzip ots_latest.zip -d /var/www/html/
Change the ownership of the OTS directory using the following command:
sudo chown -R www-data:www-data /var/www/html/ots
Create a database and user for OTS by logging into MariaDB using the following command:
sudo mysql -u root -p
Enter your root password, then create the database and user:
CREATE DATABASE otsdb;
GRANT ALL PRIVILEGES ON otsdb.* TO 'otsuser'@'localhost' IDENTIFIED BY 'otspass';
FLUSH PRIVILEGES;
EXIT;
Configure the OTS system by editing the include/config.inc.php file:
sudo nano /var/www/html/ots/include/config.inc.php
Edit the following lines:
define('__MYSQL__', 'otsdb');
define('__MYSQLUSER__', 'otsuser');
define('__MYSQLPASSWORD__', 'otspass');
Open your web browser and navigate to http://localhost/ots/.
You'll be prompted to create an administrator account. Follow the prompts and provide the required details.
Congratulations! You've successfully installed OTS on MXLinux Latest.
In this tutorial, we've walked you through the process of deploying OTS on MXLinux Latest using Apache HTTP Server, MariaDB, and PHP. You can now use OTS to manage your IT Helpdesk requests.
If you want to self-host in an easy, hands free way, need an external IP address, or simply want your data in your own hands, give IPv6.rs a try!
Alternatively, for the best virtual desktop, try Shells!
