Request Tracker (RT) is an open source ticket tracking software used by organizations worldwide to track and manage customer requests, internal projects, and more. In this tutorial, we will cover how to install RT on MX Linux Latest using bestpractical.com.
Before going through the steps, ensure your MXLinux is updated with the latest packages. This can be done by running the following command:
sudo apt update && sudo apt upgrade
Install the required dependencies and packages for RT using the following command:
sudo apt-get install build-essential wget gnupg2@# dependencies required by RT
Run the following commands to import Best Practical's GPG key:
wget -O - http://download.bestpractical.com/pub/gpg-key.asc | sudo apt-key add -
Next, add the RT repository to the list of sources:
echo deb http://download.bestpractical.com/pub/rt/release/latest/mx20/ rt latest mx20 | sudo tee /etc/apt/sources.list.d/request-tracker.list
After adding the repository, update the apt package list to include the newly added repository:
sudo apt-get update
Finally, install Request Tracker using the following command:
sudo apt-get install rt5
During the installation, you will be asked to configure the web server. Choose the appropriate option based on your needs, and follow the on-screen instructions.
Once the installation is complete, you can access Request Tracker by opening a web browser and entering the IP address or domain name of the RT server, followed by "/rt". The default login credentials are:
Username: root
Password: password
Once you log in, you can configure Request Tracker according to your specific needs.
In this tutorial, we have covered the steps necessary to install Request Tracker on MX Linux Latest using bestpractical.com. By following these steps, you can easily set up an RT server to manage customer requests and streamline your workflow.
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