UVDesk is a versatile open-source helpdesk software that can simplify your communication with customers and teams. Installing UVDesk on MXLinux is a straightforward process that requires a few system prerequisites and a couple of commands.
In this tutorial, we'll guide you through each step of the UVDesk installation process on MXLinux.
Before we start, make sure you have the following prerequisites installed on your MXLinux system:
If you don't have any of these components installed, you can use the following commands to install them:
sudo apt update
sudo apt install apache2 mariadb-server php7.3 php7.3-mysql php7.3-common php7.3-xml composer
The first step is to download the latest version of UVDesk from the official website. You can either download the installation package directly or use the following command to download the package via the command line:
wget https://cdn.uvdesk.com/uvdesk/downloads/standard-v1.0.0-rc.10.tar.gz
Once the package is downloaded, extract it using the following command:
tar -xvzf standard-v1.0.0-rc.10.tar.gz
This will create a new directory called uvdesk-community with all the necessary files in it.
Before we proceed with the installation, we need to configure a virtual host on Apache that points to the UVDesk directory. To do that, create a new virtual host file using the following command:
sudo nano /etc/apache2/sites-available/uvdesk.conf
Then, paste the following configuration in the file:
<VirtualHost *:80>
ServerName uvdesk.local
ServerAlias www.uvdesk.local
DocumentRoot /var/www/html/uvdesk-community/public
<Directory /var/www/html/uvdesk-community/public>
AllowOverride All
</Directory>
ErrorLog ${APACHE_LOG_DIR}/uvdesk_error.log
CustomLog ${APACHE_LOG_DIR}/uvdesk_access.log combined
</VirtualHost>
Save and exit the file by pressing CTRL + X, then Y, and finally ENTER.
Next, enable the new virtual host by running the following command:
sudo a2ensite uvdesk.conf
Finally, reload Apache to apply the changes:
sudo systemctl reload apache2
UVDesk requires a MySQL or MariaDB database to store its data. To create a new database, log in to your MySQL/MariaDB server using the following command:
sudo mysql -u root -p
Then, execute the following SQL command to create a new database called uvdesk:
CREATE DATABASE uvdesk;
Don't forget the semicolon at the end of each SQL command.
Now we can finally install UVDesk on our MXLinux system. To do that, navigate to the uvdesk-community directory and run the following command:
composer install --no-dev --optimize-autoloader
This will install all the required dependencies and optimize the Composer autoloader.
Next, install UVDesk using the following command:
php bin/console uvdesk:configure-helpdesk
This command will guide you through the installation process by asking some critical questions, such as database connection details, mail settings, and admin account details.
Once the installation process is completed, clear the cache using the following command:
php bin/console c:c
Finally, you can access your UVDesk installation by visiting http://uvdesk.local in your web browser. You should see a welcome page with links to various user and admin interfaces.
To log in to the admin panel, use the account details you provided during the installation process.
In this tutorial, we have shown you how to install UVDesk on MXLinux by following a few simple steps. Now you can take advantage of this powerful helpdesk software to manage your customer support more efficiently.
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