osTicket is a popular open-source ticketing system that helps organizations manage customer support requests. In this tutorial, we will learn how to install osTicket on Manjaro Linux.
Before beginning with the installation, ensure the following requirements are met:
Firstly, visit the official website of osTicket at https://osticket.com/ and download the latest version of osTicket. Once downloaded, extract the zip file to your preferred location.
Next, you need to set up a virtual host in Apache for osTicket. To do so, create a new configuration file in the /etc/httpd/conf/extra/ directory using the following command:
sudo nano /etc/httpd/conf/extra/osticket.conf
Copy and paste the following configuration into the file:
<VirtualHost *:80>
DocumentRoot /path/to/osticket
ServerName osticket.local
ErrorLog /path/to/osticket/logs/error.log
CustomLog /path/to/osticket/logs/access.log combined
<Directory /path/to/osticket>
Options FollowSymLinks
AllowOverride All
Require all granted
</Directory>
</VirtualHost>
Replace /path/to/osticket with the actual path to the osTicket directory. Also, change ServerName to your preferred domain name.
Save and close the file using Ctrl + X, followed by Y and Enter.
Create a new MySQL database and user for osTicket using the following commands:
sudo mysql -u root -p
Enter the MySQL root user password when prompted. Then, run the following commands to create a new database and user:
CREATE DATABASE osticket;
CREATE USER 'osticketuser'@'localhost' IDENTIFIED BY 'password';
GRANT ALL PRIVILEGES ON osticket.* TO 'osticketuser'@'localhost';
FLUSH PRIVILEGES;
Replace password with your preferred password.
Now, you can proceed with the osTicket installation using your web browser. In the browser, navigate to http://osticket.local/upload/, where osticket.local is the domain name you previously configured.
Follow the installation wizard and enter the database details when prompted. Once completed, osTicket is ready to be used.
In this tutorial, we learned how to install osTicket on Manjaro Linux. With osTicket installed, organizations can easily manage their customer support requests in an efficient and organized manner.
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