How to Install UVDesk on NetBSD

UVDesk is an open-source helpdesk system that provides various features for managing your customer support tickets. In this tutorial, we will walk you through the steps to install UVDesk on NetBSD.

Prerequisites

Before you begin with the installation, ensure that your system meets the following requirements:

• NetBSD 9.0 or above
• Apache or Nginx web server
• PHP 7.3 or above with required extensions (pdo, pdo_mysql, gd, json, mbstring, intl)

Step 1: Install required packages

First, you need to install the required packages for PHP and web server. Run the following command to install them:

$ pkgin install apache php-7.3 php-7.3-curl php-7.3-gd php-7.3-intl php-7.3-json php-7.3-mbstring php-7.3-pdo php-7.3-pdo_mysql

Once the packages are installed, enable and start the Apache or Nginx web server.

Step 2: Download UVDesk

Visit the UVDesk website and download the latest version of UVDesk. You can use the following command to download the package:

$ wget https://cdn.uvdesk.com/uvdesk/downloads/opensource/uvdesk-v1.0.7.tar.gz

Once the download is complete, extract the archive by running the following command:

$ tar -zxvf uvdesk-v1.0.7.tar.gz

Step 3: Configure Apache or Nginx

Apache

If you are using Apache web server, create a new virtual host configuration file for UVDesk:

$ nano /usr/pkg/etc/httpd/extra/httpd-uvdesk.conf

Add the following configuration to the file:

<VirtualHost *:80>
ServerName uvdesk.local
DocumentRoot /path/to/uvdesk/public

<Directory /path/to/uvdesk/public>
    AllowOverride All
    Require all granted
</Directory>

ErrorLog /var/log/httpd/uvdesk-error_log
CustomLog /var/log/httpd/uvdesk-access_log common
</VirtualHost>

Save and close the file. Then, enable the new virtual host by editing the main Apache configuration file:

$ nano /usr/pkg/etc/httpd/httpd.conf

Add the following line to the end of the file:

Include etc/httpd/extra/httpd-uvdesk.conf

Save the file and restart Apache:

$ apachectl restart

Nginx

If you are using Nginx web server, create a new server block configuration file for UVDesk:

$ nano /usr/pkg/etc/nginx/conf.d/uvdesk.conf

Add the following configuration to the file:

server {
    listen 80;
    server_name uvdesk.local;
    root /path/to/uvdesk/public;
    index index.php index.html index.htm;

    location / {
        try_files $uri $uri/ /index.php?$args;
    }

    location ~ \.php$ {
        include fastcgi_params;
        fastcgi_pass unix:/var/run/php-fpm.sock;
        fastcgi_index index.php;
        fastcgi_param SCRIPT_FILENAME $document_root$fastcgi_script_name;
        fastcgi_param PHP_VALUE "max_execution_time=3600";
    }

    error_log /var/log/nginx/uvdesk-error.log;
    access_log /var/log/nginx/uvdesk-access.log;
}

Save and close the file. Then, reload Nginx:

$ nginx -s reload

Step 4: Install UVDesk

Move the extracted UVDesk folder to the DocumentRoot specified in Apache or Nginx virtual host configuration.

$ sudo mv uvdesk /path/to/uvdesk/

Change the ownership of the UVDesk directory to the web server user.

$ sudo chown -R apache:apache /path/to/uvdesk/

Step 5: Configure UVDesk

Create a new MySQL database and user (if you do not have one) for UVDesk installation.

Login to the MySQL server:

$ mysql -u root -p

Create a new database:

mysql> CREATE DATABASE uvdesk;

Create a new user and grant all privileges to the database:

mysql> GRANT ALL PRIVILEGES ON uvdesk.* TO 'uvdeskuser'@'localhost' IDENTIFIED BY 'password';

Then flush the privileges:

mysql> FLUSH PRIVILEGES;

Rename the .env.example file to .env:

$ cd /path/to/uvdesk/
$ mv .env.example .env

Open the .env file and set the database credentials.

DATABASE_URL=mysql://uvdeskuser:password@localhost/uvdesk

Save and close the file.

Step 6: Run UVDesk installation script

Navigate to the UVDesk directory and execute the following command to install UVDesk:

$ sudo php bin/console uvdesk:configure-helpdesk

Follow the instructions and enter the necessary information during the installation process.

Conclusion

You have successfully installed UVDesk on your NetBSD system. You can now access the UVDesk web interface by visiting the server IP or domain name on your web browser.

If you want to self-host in an easy, hands free way, need an external IP address, or simply want your data in your own hands, give IPv6.rs a try!

Alternatively, for the best virtual desktop, try Shells!