How to Install Zammad on NetBSD

Zammad is an open-source help desk and support ticket system that allows organizations to manage customer inquiries and issues efficiently. In this tutorial, we will go through the steps to install Zammad on a NetBSD system.

Prerequisites

Before starting, you should have the following:

• A NetBSD system with sudo privileges
• Access to the terminal or command prompt
• Basic knowledge of command-line tools and package management

Step 1: Install Dependencies

To run Zammad, you need to install the following dependencies on your system:

• PostgreSQL
• Elasticsearch
• Redis
• Node.js
• Ruby
• Gems

To install these dependencies on NetBSD, you can use the pkgin package manager. First, update the package list by running the following command:

sudo pkgin update

Once the package list is updated, you can install the dependencies by running the following command:

sudo pkgin install postgresql13 elasticsearch redis nodejs ruby27 ruby27-gems

Step 2: Install Zammad

After installing the dependencies, you can download and install Zammad. Here are the steps:

1. Download the latest Zammad release from the official website.

2. Extract the downloaded file and navigate to the extracted directory using the following command:

   tar -xzf zammad-4.1.0.tar.gz
   cd zammad-4.1.0/
   

3. Run the following command to install the necessary gems:

   bundle install --without development test
   

4. Configure PostgreSQL to create a new database for Zammad:

   sudo -iu postgres
   psql
   CREATE USER zammad WITH PASSWORD 'zammad';
   CREATE DATABASE zammad_prod;
   ALTER USER zammad WITH SUPERUSER;
   GRANT ALL ON DATABASE zammad_prod TO zammad;
   \q
   exit
   

5. Rename the sample configuration files and modify the settings as required:

   cp config/database.yml.sample config/database.yml
   cp config/elasticsearch.yml.sample config/elasticsearch.yml
   cp config/redis.yml.sample config/redis.yml
   vi config/database.yml
   vi config/elasticsearch.yml
   vi config/redis.yml
   

6. Initialize the Zammad database with the following command:

   bundle exec rake db:create db:migrate db:seed
   

7. Start Zammad using the following command:

   bundle exec rails s
   

You can now access Zammad by opening a web browser and visiting http://localhost:3000.

Conclusion

In this tutorial, you learned the steps to install Zammad on NetBSD. Zammad provides a powerful and customizable help desk software solution that can improve the efficiency of your organization's support operations.

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