osTicket is a free and open-source customer support ticketing system. It is widely used by businesses and organizations to manage their customer support requests. This tutorial will guide you through the process of installing osTicket on NetBSD.
Before we begin, make sure you have the following:
osTicket requires a web server (Apache) and PHP to function. To install them on NetBSD, run the following command:
pkgin update
pkgin install apache php56
osTicket uses a MySQL database to store its data. To install MySQL on NetBSD, run the following command:
pkgin install mysql-server
Once MySQL is installed, start the service and create a new database for osTicket:
/usr/pkg/bin/mysql_install_db
/usr/pkg/etc/rc.d/mysqld start
mysql -u root -p
CREATE DATABASE osticket;
GRANT ALL PRIVILEGES ON osticket.* TO 'osticket'@'localhost' IDENTIFIED BY 'password';
FLUSH PRIVILEGES;
EXIT;
Download the latest version of osTicket from their website:
wget https://osticket.com/dl/osTicket-v1.14.3.zip
Unzip the file and move the upload
directory to your web root (/usr/pkg/share/httpd/htdocs/
):
unzip osTicket-v1.14.3.zip
mv osTicket/upload/* /usr/pkg/share/httpd/htdocs/
Make sure Apache has permission to read and write the osTicket files:
chown -R www:www /usr/pkg/share/httpd/htdocs/
Rename the include/ost-sampleconfig.php
file to include/ost-config.php
:
cd /usr/pkg/share/httpd/htdocs/include/
mv ost-sampleconfig.php ost-config.php
Edit the ost-config.php
file and update the following settings:
define('DBTYPE','mysql');
define('DBHOST','localhost');
define('DBNAME','osticket');
define('DBUSER','osticket');
define('DBPASS','password');
Open a web browser and navigate to your server's domain name or IP address. You should see the osTicket installation page. Follow the on-screen instructions to complete the installation.
Once the installation is complete, you can log in to osTicket with the default username and password:
admin@localhost
admin
Congratulations! You have successfully installed and configured osTicket on a NetBSD server. You can now use it to manage your customer support tickets. If you encounter any issues or have any questions, refer to osTicket's official documentation, available on their website.
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