Installing osTicket on NetBSD

osTicket is a free and open-source customer support ticketing system. It is widely used by businesses and organizations to manage their customer support requests. This tutorial will guide you through the process of installing osTicket on NetBSD.

Prerequisites

Before we begin, make sure you have the following:

• A NetBSD server/virtual machine
• A domain name or IP address for the server
• Root access to the server

Step 1: Install Apache and PHP

osTicket requires a web server (Apache) and PHP to function. To install them on NetBSD, run the following command:

pkgin update
pkgin install apache php56

Step 2: Install MySQL

osTicket uses a MySQL database to store its data. To install MySQL on NetBSD, run the following command:

pkgin install mysql-server

Once MySQL is installed, start the service and create a new database for osTicket:

/usr/pkg/bin/mysql_install_db
/usr/pkg/etc/rc.d/mysqld start
mysql -u root -p

CREATE DATABASE osticket;
GRANT ALL PRIVILEGES ON osticket.* TO 'osticket'@'localhost' IDENTIFIED BY 'password';
FLUSH PRIVILEGES;
EXIT;

Step 3: Download and Install osTicket

Download the latest version of osTicket from their website:

wget https://osticket.com/dl/osTicket-v1.14.3.zip

Unzip the file and move the upload directory to your web root (/usr/pkg/share/httpd/htdocs/):

unzip osTicket-v1.14.3.zip
mv osTicket/upload/* /usr/pkg/share/httpd/htdocs/

Make sure Apache has permission to read and write the osTicket files:

chown -R www:www /usr/pkg/share/httpd/htdocs/

Step 4: Configure osTicket

Rename the include/ost-sampleconfig.php file to include/ost-config.php:

cd /usr/pkg/share/httpd/htdocs/include/
mv ost-sampleconfig.php ost-config.php

Edit the ost-config.php file and update the following settings:

define('DBTYPE','mysql');
define('DBHOST','localhost');
define('DBNAME','osticket');
define('DBUSER','osticket');
define('DBPASS','password');

Step 5: Test osTicket

Open a web browser and navigate to your server's domain name or IP address. You should see the osTicket installation page. Follow the on-screen instructions to complete the installation.

Once the installation is complete, you can log in to osTicket with the default username and password:

• Username: admin@localhost
• Password: admin

Conclusion

Congratulations! You have successfully installed and configured osTicket on a NetBSD server. You can now use it to manage your customer support tickets. If you encounter any issues or have any questions, refer to osTicket's official documentation, available on their website.

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