OTobo is an open-source ticketing software for business and customer support. Installing it on OpenBSD can be tricky, but this tutorial will help you through the process.
sudo privilegesBefore we can begin installing OTOBO, we need to install some required packages.
Open a terminal and run the following command to install perl and associated packages:
sudo pkg_add perl p5-Apache-Session p5-Template-Toolkit \
p5-Apache-DBI p5-DBD-mysql
Next, we need to install mysql which is the database backend for OTOBO. Run the following command to install it:
sudo pkg_add mysql-server
After installing MySQL, we need to configure it.
Open a terminal and run the following commands to start the MySQL daemon and create a database for OTOBO:
sudo /etc/rc.d/mysqld start
sudo mysql -u root -e "CREATE DATABASE otobo;"
By default, MySQL is not configured with a root password, so we need to set one. Run the following command to set a root password:
sudo mysqladmin -u root password 'yourpassword'
Make sure to replace 'yourpassword' with a strong password of your choice.
First, we need to download the OTOBO source code. Open a terminal and run the following commands to download and extract the latest version of OTOBO:
cd ~
wget https://download.otobo.de/otobo-10.0.4.tar.gz
tar -xzf otobo-10.0.4.tar.gz
Next, we need to configure OTOBO to use the MySQL database we created earlier. Run the following command to edit the OTOBO configuration file:
cd otobo-10.0.4
sudo cp Kernel/Config.pm.dist Kernel/Config.pm
sudo nano Kernel/Config.pm
Find the following lines in the configuration file:
# Database backend.
# At the moment only MySQL is supported.
# $Self->{DatabaseBackend} = 'PostgreSQL'; # e. g. 'PostgreSQL' or 'DB2'
$Self->{DatabaseBackend} = 'mysql';
Uncomment the second line and change the value to 'mysql':
# Database backend.
# At the moment only MySQL is supported.
# $Self->{DatabaseBackend} = 'PostgreSQL'; # e. g. 'PostgreSQL' or 'DB2'
$Self->{DatabaseBackend} = 'mysql';
Next, find the following lines:
# Database user (create this user manually!)
$Self->{DatabaseUser} = 'otobo';
# Database password.
$Self->{DatabasePw} = 'APasswordGoesHere';
Uncomment the first line and change the value to 'root':
# Database user (create this user manually!)
$Self->{DatabaseUser} = 'root';
# Database password.
$Self->{DatabasePw} = 'yourpassword';
Make sure to replace 'yourpassword' with the root password you set for MySQL earlier.
Save and close the file.
Finally, run the following command to install OTOBO:
sudo sh scripts/install.sh
This command will take a while to complete and will perform a number of checks and configurations.
After the installation completes, we can start OTOBO.
Run the following command to start the OTOBO daemon:
sudo su - otobo -c '/opt/otobo/bin/otobo.Console.pl -f'
This command will start the OTOBO daemon in the foreground. You will see log messages scrolling by in your terminal. If everything is working correctly, you should see a message like this:
(otobo.Console.pl 97) [Notice] OTOBO Daemon started (PID: 12345)
Finally, we can access OTOBO from a web browser.
Open a web browser and navigate to http://<your-server-ip>/otobo. You should see the OTOBO login screen.
Enter the username root@localhost and the root password you set for MySQL earlier to log in.
Congratulations! You have successfully installed OTOBO on OpenBSD.
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